Pharmacy Technician

Job Purpose and Summary

We help people navigate the health care system and their personal health care by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. As a Pharmacy Technician, you will support the pharmacy team to consistently deliver on our brand promise.

Responsibilities

• Follow all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Support the pharmacy team in fulfilling prescriptions safely, accurately, and promptly
• Show empathy and provide personalized care to patients at pick-up, drive-thru, and over the phone
• Contribute to positive patient experiences by offering immunizations and other services at the register and over the phone
• Manage inventory activities, such as putting away medication deliveries and completing cycle counts
• Support the pharmacy team in maintaining a high-performing, safe, and inclusive team dynamic
• Support additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing
• Complete additional licensure and training requirements to obtain Technician Immunizer status
• Monitor for and respond to adverse reactions, report events per public health requirements, and track patient information
• Support immunizations by educating patients about the importance of vaccines and referring them to the Pharmacist-on-duty for vaccination questions

Requirements

• Must comply with state board of pharmacy requirements or laws governing the practice of pharmacy
• Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• Must have state-level licensure and national certification requirements, which vary by state

Qualifications

• Regular and predictable attendance, including nights and weekends
• Ability to concentrate on a task over a period of time
• Ability to pivot quickly from one task to another to meet patient and business needs
• Ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner; Notice and understand patients’ reactions, and respond appropriately
• Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues; Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning: Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution: Identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options
• Physical Demands: Be mobile and remain upright for extended periods of time; Lift, scan, and bag items; Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items; Move fingers repetitively; pick, pinch, type, or otherwise work primarily with fingers rather than whole hand or arm; Extend hand(s) and arm(s) multiple directions to place, move, or lift items; Control precision; quickly adjust machines to exact positions; Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist; Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts; Occasionally lift up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects; Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately; Have the ability to receive detailed information through oral communication

Preferred Qualifications

• 1-3 years previous experience as a Pharmacy Technician
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Ability to work in the home store, and across the market in other locations, to meet business needs