Pharmacy Technician

About the role

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Responsibilities

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
• Creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; offering immunizations and other services at the register and over the phone; demonstrating compassionate care by solving or escalating patient problems
• Accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Supporting the pharmacy team to ensure safe and effective operations, including contributing to positive patient experiences and remaining flexible for both scheduling and business needs
• Supporting additional patient health care services (e.g., immunizations, point-of-care testing, and volunteering at offsite clinics), where allowable by law and supported by required training and certification
• Completing additional licensure and training requirements to obtain Technician Immunizer status to support preparing and administering vaccines
• Maintaining a safe and inclusive culture where all people feel valued and empowered

Requirements

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
• Attention and Focus: Ability to concentrate on a task over a period of time; ability to pivot quickly from one task to another to meet patient and business needs; ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner; notice and understand patients’ reactions, and respond appropriately
• Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues; utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning: Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution: Identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options
• Physical Demands: Be mobile and remain upright for extended periods of time; lift, scan, and bag items; reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items; move fingers repetitively; pick, pinch, type, or otherwise work primarily with fingers rather than whole hand or arm; extend hand(s) and arm(s) multiple directions to place, move, or lift items; control precision; quickly adjust machines to exact positions; stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist; close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts; occasionally lift up to 20 lbs and/or exert up to 20 lbs. of force; frequently lift up to 10 lbs and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects; express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately; have the ability to receive detailed information through oral communication

Qualifications

• Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• Must comply with state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
• Must complete required training within designated timeframe
• Must be at least 16 years of age if the state board of pharmacy does not address or mandate a minimum age requirement
• Must pass background checks and drug screens

Skills

• Strong communication skills
• Attention to detail
• Ability to work independently and as part of a team
• Knowledge of pharmacy workflow and SOPs
• Basic computer skills

Benefits

We offer a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.