Pharmacy Technician

Job Purpose and Summary

We help people navigate the health care system and their personal health care by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. In our Retail locations, Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise. As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store.

Responsibilities

• Follow all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
• Show empathy and genuine care by creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Complete basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team
• Contribute to a high-performing team, embrace a growth mindset, and be receptive to feedback; actively seek opportunities to expand clinical and technical knowledge needed to better assist patients
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed by the business
• Support immunizations, which includes completing additional licensure and training requirements, obtaining Technician Immunizer status, educating patients about the importance of vaccines, and monitoring for, and responding to, adverse reactions

Requirements

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy
• Must be at least 16 years old
• Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• State-level licensure and national certification requirements vary by state

Qualifications

• Regular and predictable attendance, including nights and weekends
• Attention and Focus: Ability to concentrate on a task over a period of time; Ability to pivot quickly from one task to another to meet patient and business needs; Ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner; Notice and understand patients’ reactions, and respond appropriately
• Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues; Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning: Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution: Identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options
• Physical Demands: Be mobile and remain upright for extended periods of time; Lift, scan, and bag items; Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items; Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm; Extend hand(s) and arm(s) multiple directions to place, move, or lift items; Control precision; quickly adjust machines to exact positions; Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist; Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts; Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects