Pharmacy Technician

About the role

The Pharmacy Technician plays a key role in the safe and accurate preparation and distribution of prescription medications in a fulfillment center. In this fast-paced, production-focused environment, you use a fulfillment system to prepare prescription drug products, support insurance claim processing, and assist members and prescribers, helping ensure that patients receive their medications quickly and correctly.

Responsibilities

• Prepare prescription medications using the pharmacy fulfillment system in accordance with established procedures and regulatory requirements.
• Process prescription exceptions, including resolving claim rejects and conducting outreach to members and physicians when needed.
• Enter member demographics and prescription information accurately into the data processing system.
• Research and resolve rejected insurance billing issues and escalated member concerns in a timely and professional manner.
• Escalate questions regarding prescriptions to a Pharmacist for interpretation and follow their direction on appropriate processing.
• Assist with inbound and outbound patient and physician calls, providing clear information and excellent service.
• Work efficiently at an assigned station in a fast-paced, assembly-line style environment to meet productivity and quality targets.
• Follow all pharmacy regulations, internal policies, and standard operating procedures to maintain compliance and patient safety.
• Collaborate with team members and pharmacists to support smooth daily operations within the micro fulfillment center.

Essential Skills

• High school diploma or equivalent.
• Current, active Pharmacy Technician certification and/or license as required by the state of operation.
• Certification or license that is not set to expire within the next 90 days.
• 1–4 years of pharmacy technician experience, with at least 6 months of practical experience preferred.
• Experience preparing prescription medications in a pharmacy or fulfillment setting.
• Ability to accurately enter member demographics and prescription data into pharmacy or data processing systems.
• Experience researching and resolving rejected insurance billing issues and claim rejects.
• Ability to handle member and physician outreach professionally, including phone communication.
• Strong attention to detail and accuracy in medication preparation and data entry.
• Ability to work in a fast-paced, production-oriented environment while standing for most of the shift.

Additional Skills & Qualifications

• Pharmacy technician certification, license, or certificate aligned with state requirements.
• Experience working in a pharmacy center, mail-order pharmacy, or similar fulfillment environment.
• Comfort working in an assembly line or warehousing environment with defined productivity goals.
• Ability to effectively escalate clinical questions to pharmacists and follow their guidance.
• Strong problem-solving skills for resolving insurance billing issues and escalated member concerns.
• Good verbal and written communication skills for interacting with patients, physicians, and team members.
• Willingness to work a structured schedule.
• Openness to contract-to-hire opportunities and interest in building long-term experience in the pharmacy field.
• Eligibility for hire as a certified or licensed pharmacy technician; pharmacy technician trainee licenses may be considered.

Work Environment

This role is based onsite at a pharmacy center in Mechanicsville, VA, operating in a very fast-paced, fulfillment-style setting. You work at an assigned station and spend the majority of the day on your feet while preparing and processing prescriptions through the fulfillment system. The schedule offers a consistent four-day workweek. The environment focuses on efficiency, accuracy, and teamwork, and is often considered a strong quality-of-life alternative to traditional retail pharmacy settings. Dress is practical and appropriate for a fulfillment and warehouse-style operation, supporting safety and comfort during extended periods of standing and movement.

Pay

The pay range for this position is $17.50 - $17.50/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This role offers a consistent four-day workweek.