Pharmacy Techician Team Ldr

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Health is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs, and improving the quality of care. Every day, we’re helping people on their path to better health—from advising patients on their prescriptions to helping them manage their chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care.

If you are looking to advance your career as a Pharmacy Technician, the Technician Team Leader role provides the opportunity to lead others in an engaging, customer-facing, retail health care setting. In this role, you will serve as a role model, mentor, guide, and leader for the Tech team, while supporting the Pharmacy Manager in all aspects of pharmacy operations. You will have a mix of office and workflow hours in a busy retail pharmacy, working shoulder-to-shoulder with your Tech team across all workstations, modeling best-in-class customer service, and teaching by example. Through effective communication and coaching, you will guide your team to provide empathetic patient care while maintaining the highest operational standards.

To prepare you for success, you will enroll in a paid, 50-hour leadership training course (completed in 4–6 weeks) and a 6-month ongoing development program to further build your leadership skills. This role provides valuable training and experience that may lead to additional career growth within the store, field leadership, or the greater CVS Health Enterprise. All Pharmacy Technicians at CVS Health are required to complete the CVS Pharmacy Technician Training Program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines; duties may be restricted until requirements are met.

Responsibilities

• Serve as role model, mentor, and leader for the Pharmacy Technician team
• Support the Pharmacy Manager in all aspects of pharmacy operations
• Work across all workstations modeling best-in-class customer service and teaching by example
• Guide team to provide empathetic patient care while maintaining highest operational standards
• Build the team: recruiting, interviewing, hiring, and onboarding new Technicians
• Conduct regular skills validations for the entire Technician team
• Partner with Pharmacy Manager on operational oversight: scheduling outcomes, inventory outcomes, service outcomes, and patient care outcomes
• Set goals, communicate effectively, and manage performance
• Complete paid 50-hour leadership training course (4–6 weeks) and 6-month ongoing development program

Required Qualifications

• Must be at least 18 years of age
• 2+ years experience as a Pharmacy Technician
• High school diploma or General Equivalent Development (GED) required
• State-level licensure and national certification requirements vary by state
• Regular and reliable attendance
• Attention and Focus: ability to concentrate on a task over a period of time without being distracted
• Customer Service Orientation: actively look for ways to help people in a friendly manner; notice and understand customers’ reactions and respond appropriately
• Communication Skills: use and understand verbal and written communication; actively listen by giving full attention, taking time to understand points, asking questions as appropriate, and not interrupting
• Mathematical Reasoning: ability to use math to solve problems (e.g., calculating day’s supply of a prescription)
• Problem Resolution: ability to judge when something is wrong or likely to go wrong; choose the best course of action in complex situations
• Physical Demands:
  • Remaining upright on feet for sustained periods
  • Moving about on foot to accomplish tasks, including outside the pharmacy area
  • Lifting, scanning, and bagging purchased items
  • Finger dexterity: picking, pinching, typing, or otherwise working primarily with fingers
  • Reaching overhead; able to stretch or reach out with body, arms, and/or legs to grasp items
  • Extending hand(s) and arm(s) in multiple directions to place, move, or lift items
  • Precision control: able to adjust machines to exact positions
  • Stooping considerably, requiring full use of lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
  • Visual acuity: close visual acuity for transcribing, viewing a computer terminal, reading, visual inspection involving small parts
  • Able to orally communicate information and instructions to colleagues and customers
  • Occasional lifting of up to 20 lbs.; exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or negligible force constantly to move objects

Preferred Qualifications

• Bachelor’s degree or equivalent
• Availability to work 30 hours or greater per week and flexible schedules
• Prior experience as an Advanced Pharmacy Technician or Pharmacy Lead Technician at CVS or equivalent
• Management experience in retail, food service/restaurant, or customer service marketplace
• National Certification considered a plus

Education

High School Diploma or Equivalent preferred but not required.

Pay

The typical pay range for this role is $21.00 – $32.00 per hour. This range represents the base hourly rate for all positions in the job grade; the actual base salary offer will depend on experience, education, geography, and other relevant factors.

Schedule

Anticipated weekly hours: 40. Time type: Full time.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility. Additional details are provided during the application process and on Benefits Moments.

COVID-19 Vaccination Requirement

CVS Health requires colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under law, unless approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief. If vaccinated, you must have received at least one COVID-19 shot prior to your first day and provide proof of vaccination status within the first 10 days of employment. For a two-shot regimen, proof of the second shot is required within the first 45 days. Failure to provide timely proof will result in termination. If unable to be vaccinated, you must apply for a reasonable accommodation within the first 10 days and provide supporting documentation; if the request is not approved, employment may be terminated.