Pharmacy Tech III

About the role

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment.

Responsibilities

• Possesses a strong pharmacy knowledge base including translation of sig codes, product selection, basic knowledge of brand and generic drugs by name
• Must be familiar with processing queues, completing department To-Do’s and processing prescription refills
• Performs administrative functions of sorting, scanning and filing prescriptions
• Completes daily cycle counts and reconciles inventory
• Maintains a working knowledge of assigned specific pharmacy area/functions as well as cross training in other areas throughout the pharmacy as indicated by management
• Prepares, packages and affixes proper auxiliary labels on a timely basis specifying name of drug, strength, route of administration and quantity
• Places proper paperwork along with an initialed shipping slip and the medication all together for the pharmacist approval
• Inventories and restocks the pharmacy when supplies diminish, including checking in/putting away the order in its proper place in a timely fashion
• Assembles boxes for shipment and stocking supplies used to ship
• Performs all functions associated with the returns and destroys process
• Performs the functions associated with packing a medication order upon completion of pharmacist final check
• Completes expiration dating review of all medications on a scheduled basis or at each restocking period and quarantine medications for destruction
• Processes prescriptions while ensuring that the third party (insurance) adjudications process is complete in accordance with CCS protocol
• Resolves insurance rejections and perform test claims
• Completes data entry of new and refill prescriptions
• Completes medication intake form for new patients or changes for existing patients
• Maintains a complete understanding of prescription processing including: data entry, creation of shipment schedules, verification of insurance and patient eligibility, prescriber calls for prescription refills, intake of refill Rxs from prescriber, generation and collation of processed queues
• Answers inbound patient-related calls and makes outbound patient-related calls
• Courteously assists all customers, internal and external
• Achieves stated goals and objectives as outlined by managements
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Fulfills all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Abides by all regulations, policies, procedures and standards

Qualifications

• High School diploma or GED with 4+ years working as a Pharmacy Technician (inbound/outbound call center experience preferred) or equivalent combination of education and experience
• Must maintain in good standing registration as a Pharmacy Technician with the state
• Must possess PTCB certification
• Maintain all required continuing education for licensure and certification
• Ability to speak effectively with patients and doctors offices during calls
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Must be flexible regarding work schedule
• All positions require evening and weekend availability
• Strong multi-tasking skills and attention to detail
• Strong communication and interpersonal relation skills
• Ability to work independently
• Time management skills

Desired Outcomes

• Exercises appropriate cost control measures
• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Mets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in Continuous Quality Improvement
• Represents the organization professionally at all times

Benefits

Competitive Salary Bonus/Incentive Opportunities/commission: (if applicable)

Comprehensive Benefits: Medical, dental, and vision insurance

401(k) with company match

Paid time off (vacation and holidays)

Growth & Development: Ongoing training and professional development

Work-Life Balance: Remote or hybrid work options (if applicable)

Wellness programs and mental health support