Pharmacy Support Specialist (Wednesday to Sunday)

About the role

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. The Customer Support Specialist will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them.

Responsibilities

• Provides enrollment support for new PACE enrollees.
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CareKinesis PACE participants reside.
• Coordinates facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
• Provides help desk support to network pharmacies.
• Educates PACE staff regarding CareKinesis and network pharmacy processes for facility participants.
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
• Coordinates and sets up couriers to ensure timely medication delivery.
• Makes outgoing calls to ensure the participants have received their delivery.
• Embodies AnewHealth’s Core Values in all communications and interactions.
• Performs other duties as assigned.

Qualifications

Education: HS diploma required.

Experience: Minimum of 2 years customer service experience preferably in a healthcare setting.

Skills & Abilities:

• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
• Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
• Must have a strong patient centered focus.
• Excellent communication skills, especially via phone.
• Excellent interpersonal and relationship building skills.
• Understanding of clinical terms and impacts.
• Able to multi-task and handle multiple priorities without sacrificing quality.
• Detail oriented and organized.
• Reliable.
• Efficient.

Schedule

2PM‑10:30PM ET Wednesday‑Friday, 9AM‑5:30PM ET Saturday‑Sunday. This is a full‑time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad‑hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Rotating weekend schedule required approximately up to four times a year or as needed along with a rotating holiday schedule.

Benefits

AnewHealth offers a comprehensive benefit package for full‑time employees that includes medical/dental/vision, flexible spending, company‑paid life insurance and short‑term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

Additional Details

This is a remote position. Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.