Pharmacy Services Representative - Phone Agent

About the role

This position is a Pharmacy Services Representative at CVS Health, located in Hawaii. You will interact with customers to answer questions, solve problems, provide education, and maintain the company's reputation for high-quality service.

Responsibilities

• Handle incoming and outgoing phone calls to patients, clients, and other customers
• Gain patient and order information
• Utilize a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education
• Routine assessment and problem identification with appropriate escalation to a pharmacist

Requirements

• Strong attention to detail
• Problem solving skills
• Highly focused, performance-driven individual
• Independent and self-directed performance

Qualifications

• Customer service orientation and ability to adapt/respond professionally
• High volume phone contact handling and verbal communication skills including active listening
• Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
• Multi-tasking, prioritizing, and managing time effectively
• Problem solving skills, conflict resolution, and ability to think under pressure
• Use of empathy and patience when dealing with confused or irate customers
• Attention to detail

Skills

Must have a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education. Must have a working knowledge of routine assessment and problem identification with appropriate escalation to a pharmacist. Must have a working knowledge of high volume phone contact handling and verbal communication skills including active listening. Must have a working knowledge of multi-tasking, prioritizing, and managing time effectively. Must have a working knowledge of problem solving skills, conflict resolution, and ability to think under pressure. Must have a working knowledge of empathy and patience when dealing with confused or irate customers. Must have a working knowledge of attention to detail.

Benefits

• Comprehensive benefits package including medical, dental, vision insurance
• A wide-ranging list of supplemental benefits and discount programs
• Sixteen paid days off for employees
• Ten paid holidays

Pay

The typical pay range for this role is $17.00 - $34.15 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Schedule

This is a full time position. We're open Monday through Friday from 8am-6pm and you must be willing to work 40 hours within this schedule. No weekends, limited holidays and covered parking on-site.