Pharmacy Service Representative

Responsibilities

• Provide the highest level of customer satisfaction by addressing inquiries, resolving complaints, and managing escalations with professionalism and empathy.
• Accurately process customer orders and ensure timely fulfillment.
• Implement and refine processes to streamline customer service operations.
• Monitor and evaluate customer service interactions to maintain high standards of service quality and compliance with industry regulations.
• Assist pharmacists in preparing and dispensing medications accurately and efficiently.
• Label and package medications for mail order distribution.
• Ensure that all prescriptions are filled correctly and meet quality standards.
• Process prescription orders received through the mail order system.
• Verify patient information and prescription details for accuracy.
• Monitor and maintain medication inventory levels and order medications and supplies as needed.
• Conduct regular inventory checks and assist with inventory audits.
• Input prescription data into the pharmacy information system.
• Provide excellent customer service to patients and healthcare providers.
• Address patient inquiries and concerns related to medication orders and assist with resolving issues related to delayed or incorrect orders.
• Ensure compliance with all federal, state, and local regulations related to pharmacy practice.
• Maintain accurate and complete records of all prescription orders and transactions.
• Absorb any medication errors or discrepancies to the supervising pharmacist.
• Assist with administrative tasks as needed.
• Help maintain a clean and organized pharmacy work area.
• Participate in ongoing training and professional development opportunities.

Requirements

• Active Pharmacy Technician license or certification as required by state law.
• 2+ years of experience in retail or mail order pharmacy.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong knowledge of pharmacy laws, regulations, and best practices.
• Proficiency in pharmacy software systems and technology.

Essential Skills

• High School diploma or equivalent.
• Completion of a pharmacy technician training program preferred.
• Pharmacy Technician Board Certification is a plus.