Pharmacy Quality Improvement Specialist (On-site)

Key Responsibilities

• Adverse Drug Event (ADE) Reporting and Submission
• Review all internal reporting of patient and provider communications for potential ADEs.
• Ensure each ADE has corresponding internal documentation aligned with client-specific requirements.
• Complete and submit client-specific ADE forms, complete any required follow-up.
• Conduct FDA submissions when necessary, ensuring compliance and accuracy.
• Patient Feedback Analysis and Quality Action Planning
• Review and analyze patient survey reports to identify trends and issues using specific keyword analysis.
• Develop and implement action plans based on survey insights to enhance patient experience and satisfaction.
• Provide recommendations to address recurring issues and drive improvements across pharmacy operations.
• Quality Analysis and Correction
• Review daily quality reports, correct issues according to business rules, and ensure accuracy in patient orders.
• Work collaboratively with internal teams to identify, escalate and resolve operational inefficiencies and quality issues.
• Monitor daily quality metrics to ensure that the department consistently meets and exceeds operational standards.

Qualifications

• Experience: Minimum of five years in pharmacy with demonstrated success in identifying and resolving quality issues.
• Education: Bachelor’s degree strongly preferred.
• Skills: Exceptional verbal and written communication, attention to detail, and strong analytical and problem-solving abilities.
• Teamwork: Proven ability to work collaboratively within and across departments.
• Technical Proficiency: Ability to quickly adapt to complex software systems with proficiency in Google Suite.
• Mentorship: Experience in mentoring or informally training colleagues is a plus.