Pharmacy Patient Advocate - Specialty Pharmacy

Job Summary

This job works hand in hand with the specialty pharmacy team members, referring doctors, nursing staff, and care coordinators by completing prior authorizations on behalf of the prescriber. Works directly with patients to determine eligibility for medication and financial assistance programs. Ensures patients receive timely access to their prescribed medications. Assists the specialty team as necessary. Participates in special projects/committees as needed.

Essential Functions

• Completes prior authorizations
• Enrolls under/uninsured patients to appropriate patient assistance programs
• Communicates and acts as liaison between insurance company, patients, providers, and specialty pharmacy team
• Maintains documentation relative to the job
• Assumes responsibility for professional development and continued education
• Affords assistance with special projects/committees

Qualifications

• Education: High School diploma or equivalent
• Work Experience: 2 years experience as a Pharmacy Technician
• Certifications: Current Pharmacy Technician Certificate issued by the Louisiana Board of Pharmacy

Knowledge, Skills and Abilities (KSAs)

• Computer skills and dexterity required for data entry and retrieval of patient information
• Proficient with Windows-style applications and keyboard
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Negotiation skills to assist the patient in navigating the healthcare system
• Ability to maintain highly confidential and sensitive information
• Ability to multitask
• Strong interpersonal skills