Pharmacy Patient Advocacy Coordinator / Patient Assistance Programs

About the role

The Pharmacy Patient Advocacy Coordinator at Onco360 is a mission-driven position aimed at helping patients access life-saving medications. This role is based in Louisville, KY and offers a competitive salary starting at $22.00/hr with a sign-on bonus of $5,000 for employees starting before August 31, 2026.

Responsibilities

• Assist patients and/or families in accessing financial resources for pharmacy co-pays.
• Navigate the system to find resources that best fit the patient's needs.
• Aid patients by explaining the process and assisting in filling out applications.
• Practice first call resolution to secure financial assistance for pharmacy co-pays.
• Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses, and drugs used in treatment.
• Support applications for nonprofit and manufacturer assistance programs.
• Provide clear explanations of insurance benefits and co-pay structures.
• Maintain accurate patient demographic and insurance data in CPR+.
• Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.

Requirements

• High School Diploma or GED
• 1+ years of patient assistance or advocacy experience
• Registration with Board of Pharmacy (as required by state law)
• Strong communication, organizational, and customer service skills

Qualifications

• Associate degree or Certified Pharmacy Technician (PTCB)
• 3+ years of patient assistance or advocacy experience
• Specialty pharmacy experience

Skills

• Strong communication skills
• Organizational skills
• Customer service skills

Benefits

• Medical
• Dental
• Vision
• 401k opportunity
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Paid Volunteer Day
• Referral Incentive Program
• Company Paid Life Insurance
• Short/Long-Term Disability

Pay

Starting at $22.00/hr with a sign-on bonus of $5,000 for employees starting before August 31, 2026.

Schedule

Mon - Fri 11:30am to 8pm EST