Pharmacy Operations Trainer

About the Company

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services, enabled by a vertically integrated platform that spans diagnosis, medication delivery, and ongoing care. Since 2017, Ro has helped millions of patients in nearly every U.S. county, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in healthcare, New York, and for women and parents, earning over 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021.

About the Role

As an Operations Trainer, you will be based onsite at our Romeoville, Illinois facility, where you will develop, coordinate, and deliver standardized, role-based training programs supporting all Pharmacy Operations functions. You will partner closely with subject matter experts across Pharmacy Operations, Compounding, Quality, Compliance, Supply Chain, Product Development, Operational Excellence, and Workforce Management to create training that prepares employees to perform their work safely, consistently, and in compliance with operational and regulatory requirements.

This role reports to Pharmacy Operations and collaborates cross-functionally to build and sustain a high-performing, well-trained workforce. The position is based onsite in Romeoville, IL, with periodic travel to other pharmacy locations required to deliver training and support operational initiatives.

Responsibilities

• Lead onboarding and role-based training programs across all Pharmacy Operations functions.
• Develop, maintain, and deliver instructor-led, hands-on, virtual, and LMS-based training programs.
• Partner with cross-functional SMEs to develop and maintain standardized training materials aligned with operational processes, SOPs, and regulatory requirements.
• Coordinate training for new products, equipment, process improvements, and SOP updates.
• Establish and maintain role-based learning paths, competency assessments, training matrices, and employee qualification records.
• Monitor training completion, competency, compliance, and effectiveness using established metrics and reporting tools.
• Identify retraining opportunities through quality events, audits, process changes, operational metrics, and leadership feedback.
• Collaborate with Pharmacy Operations, Compounding, Quality, Compliance, Supply Chain, Product Development, Operational Excellence, and Workforce Management to ensure consistent training and workforce readiness.

Requirements

• 3+ years of experience in pharmacy operations, healthcare, manufacturing, laboratory operations, or another regulated environment.
• Experience developing and delivering operational training programs in a fast-paced environment.
• Demonstrated ability to build training materials, facilitate learning, and manage employee competency programs.
• Strong project management, organization, and communication skills with the ability to manage multiple priorities.
• Experience partnering with cross-functional teams to implement process improvements and operational initiatives.
• Experience using Learning Management Systems (LMS) and Microsoft Office applications.
• Knowledge of quality systems, regulatory requirements, and standardized work practices is preferred.
• A collaborative mindset with a passion for developing people, driving continuous improvement, and building scalable training programs.

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth stipends
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Pay

The target base salary for this position ranges from $107,100 to $126,000, in addition to a competitive equity and benefits package. Compensation is determined based on location, job-related knowledge, skills, and experience.