Pharmacy Navigator

Responsibilities

• Medicinal Dispensing: Assist pharmacists in accurately dispensing specialty medications.
• Prescription Processing: Review and enter prescription orders into pharmacy system accurately and efficiently.
• Verify patient information and insurance coverage and resolve any discrepancies or issues.
• Prescription Delivery: Coordinate, track, manage and facilitate prescription delivery.
• Inventory Management: Monitor and maintain inventory levels of medications, ensuring adequate stock is available for patient needs.
• Collaborate with the pharmacy team to place orders and track shipments.
• Patient Support: Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy-related concerns, and triaging to pharmacist as appropriate.
• Adherence Monitoring: Conduct initial and follow-up calls with patients to assess medication adherence. Document appropriately and defer to pharmacist as agreed upon.
• Benefits Investigation: Review patient insurance for affordability.
• Financial Assistance: Assess availability of financial assistance options. Support patients through application process.
• Prior Authorization Assistance: Demonstrate ability to assist in prior authorization process by gathering necessary documentation, completing forms, and communicating with healthcare providers and insurance companies to obtain approval for medications.
• Communication: Display professionalism in all interactions. Communicate effectively in-person, via telephone, and in other electronic communication.
• Document pertinent patient information professionally and succinctly in patient chart, as agreed upon by pharmacist.
• Team Collaboration: Act as liaison between patient, pharmacy, and other healthcare providers to ensure smooth workflow and effective communication.
• Training: Participate in training of new staff.
• Program Continuity: Oversees continuity of pharmacy processes and adherence to clinical and specialty programs and policies.
• Continuous Learning: Stay updated with latest developments in practice area. Participate in training programs and continuing education opportunities to enhance knowledge and skills.

Requirements

• Requires a minimum of two (2)+ years directly related and progressively responsible pharmacy experience; bachelor's degree program preferred.
• CPHT is preferred.
• All pharmacy technicians are required to obtain either a Pharmacy Technician Trainee license or a Pharmacy Technician license issued by the state of Pennsylvania by May 2026.

Qualifications

• Ability to communicate professionally and effectively both orally and in writing.
• Exceptional interpersonal and communication skills, with ability to effectively address patient issues and collaborate with healthcare providers.
• Familiarity with pharmaceutical products, pharmaceutical terminology, and clinical pharmacy services.
• Strong organizational skills; attention to detail.
• Familiarity with prior authorization process and insurance verification.
• Good analytical skills.
• Commitment to maintaining patient confidentiality and privacy.
• Experience in using pharmacy software systems and electronic health records.

Skills

• Ability to communicate professionally and effectively both orally and in writing.
• Exceptional interpersonal and communication skills, with ability to effectively address patient issues and collaborate with healthcare providers.
• Familiarity with pharmaceutical products, pharmaceutical terminology, and clinical pharmacy services.
• Strong organizational skills; attention to detail.
• Familiarity with prior authorization process and insurance verification.
• Good analytical skills.
• Commitment to maintaining patient confidentiality and privacy.
• Experience in using pharmacy software systems and electronic health records.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture and support team members’ ability to live with purpose every day.
• A comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Pay

Details on pay are not specified in the job posting.

Schedule

Hours: 8:30am to 5:00pm, Monday thru Friday

Education

Requires a minimum of two (2)+ years directly related and progressively responsible pharmacy experience; bachelor's degree program preferred.

CPHT is preferred.

All pharmacy technicians are required to obtain either a Pharmacy Technician Trainee license or a Pharmacy Technician license issued by the state of Pennsylvania by May 2026.

Company Information

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora