Pharmacy Member Services Specialist – CPhT

About the role

HealthCare Support is seeking a strategic, client-focused Pharmacy Member Services Specialist – CPhT to join a growing PBM organization. In this role, you’ll provide administrative oversight and case management support. You will ensure timely resolution of member inquiries, escalations, and coordination between members, pharmacies, and prescribers.

Schedule

• Monday–Friday, 8:30 AM–5:00 PM

Pay

• $50,890 – $63,612
• $24.50 – $30.60/hour

Benefits

• Medical, dental, and vision insurance
• Multiple medical plan options, including HSA-eligible plans
• Benefits effective the 1st of the month following hire
• 401(k) company match: 50% of the first 4% contributed; 100% immediate vesting
• Paid Time Off
• Tuition reimbursement
• Short-term and long-term disability
• Basic Life & AD&D insurance at 2x salary
• FSA and HSA options

Responsibilities

• Manage assigned member cases using the population health management system, ensuring timely completion and accuracy
• Serve as a liaison between members, pharmacies, and prescribers to coordinate care and resolve issues
• Provide high-quality, consistent, and empathetic support to members
• Support concierge-level services and assist with member-focused projects under pharmacist supervision

Requirements

• Active Pharmacy Technician Certification (CPhT)
• 2+ years of experience in PBM, MTM call center environment OR 4+ years of hospital/retail pharmacy