Pharmacy Manager, Store 16168

About the role

At CVS Health®, Pharmacy Managers play a critical role in cultivating a culture of excellence within their pharmacy. They lead and develop a pharmacy team that provides exceptional patient care, promote best practices, and drive change while identifying and addressing performance opportunities. The role includes supporting novel program awareness, onboarding new pharmacy team members, and recognizing colleagues for their success.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, strengthening performance measures through effective coaching and consistent follow‑up.
• Support safe and accurate prescription fulfillment by enforcing pharmacy workflow procedures and safety guardrails at every workstation.
• Contribute to positive patient experiences by showing empathy, coaching the team to demonstrate compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance or medication issues.
• Proactively offer and deliver immunizations; identify, engage, and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with special focus on protecting cold‑chain products.
• Conduct onboarding for new Technicians and Pharmacists at the store and district level, ensuring timely completion of required training and licensure.
• Ensure pharmacy operations remain fully compliant with state Board of Pharmacy regulations; escalate issues to the Rx DL as needed.
• Partner with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues and ensure they complete required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists (where applicable), managing performance through observation, feedback, and annual performance reviews.
• Remain flexible for scheduling and business needs while contributing to a safe, inclusive, and engaging team dynamic; oversee the pharmacy schedule.
• Review business reporting for operational insights and develop action plans to close gaps in workflow, service, patient care, and compliance.
• Establish a culture of safety, empowerment, and inclusion; build psychological safety by encouraging feedback and taking relevant action.
• Maintain and expand relevant clinical and technical skills through required trainings, CMEs, and self‑directed learning.
• Support access to care and improve patient outcomes through pharmacist‑delivered clinical services (e.g., COVID/Flu testing, hormonal contraception) where permissible, empowering the team to provide holistic care.
• Understand and comply with all federal and state laws, regulations, professional standards, ethical principles, CVS Health policies, controlled‑substance dispensing and recordkeeping requirements, and privacy and security standards.

Required Qualifications

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not listed on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Regular and predictable attendance, including weekends.
• Ability to complete required training within designated timeframes.
• Strong attention and focus: ability to concentrate on tasks, pivot quickly between tasks, and confirm prescription information and label accuracy.

Preferred Qualifications

• Completion of the CVS Pharmacy Manager Emerging Leader (PM‑EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer‑service setting.
• Willingness to work in the home store and across the market in other locations to meet business needs.

Physical Demands

• Mobility and ability to remain upright for extended periods.
• Lifting, scanning, and bagging items; occasional lifts up to 20 lb and frequent lifts up to 10 lb.
• Reaching overhead, stretching, and bending to grasp items.
• Repetitive finger movements such as picking, pinching, and typing.
• Extending hands and arms in multiple directions to place, move, or lift items.
• Stoop and use lower extremities and back muscles to move items between low and high positions.
• Close visual acuity for transcribing, viewing computer terminals, reading, and inspecting small parts.
• Ability to convey detailed spoken instructions accurately and receive detailed oral information.

Skills

• Customer service orientation: actively look for ways to help people in a friendly manner.
• Communication: effective verbal and written interaction with patients and colleagues; active listening.
• Mathematical reasoning: calculate tablet counts, days’ supply, and bottle quantities.
• Problem resolution: identify challenging interactions and choose appropriate courses of action.
• Team management and leadership: lead by example, set a positive tone, delegate tasks, empower collaborators, motivate high performance, apply problem‑solving skills, adapt to changing circumstances, coach, provide feedback, and handle disciplinary actions.

Pay

The typical base pay range for this role is $65.00 – $85.00 (hourly or annual, depending on the position). The final offer will consider experience, education, geography, and other factors. This position is also eligible for CVS Health bonus, commission, or short‑term incentive programs.

Schedule

Full‑time position with an anticipated 40 hours per week.

Benefits

Eligible for a comprehensive benefits package that supports physical, emotional, and financial well‑being, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and additional resources as detailed during the application process.