Pharmacy Manager - Sign-On Bonus & Relocation Available

About the role

Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow, improves pharmacy financials, manages inventory effectively, and enhances patient experience. Oversees pharmacy staff performance, engagement, and professional development through training, coaching, and formal performance management initiatives.

Responsibilities

Patient Experience

• Engages patients by greeting them and offering assistance with products and services.
• Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits such as greeting, eye contact, courtesy, and Walgreens service traits.
• Connects with patients by anticipating needs and proactively offering services.
• Leads efforts to enhance patient experience by increasing awareness of Walgreens healthcare services (e.g., patient consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcomes services), shifting the pharmacy role from transactional to interpersonal.
• Participates and assists in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.

Operations

• Counsels patients and answers questions regarding medication usage, side effects, interactions, contraindications, privacy, generics, cost‑effective alternatives, and over‑the‑counter products.
• Refers patients to medical providers as needed to ensure correct medication use and satisfaction.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications.
• Ensures the pharmacy operates in accordance with regulations, company policies, and standards.
• Establishes procedures that promote efficient workflow, including staff scheduling, role assignment, activity coordination, and solicitation of team suggestions.
• Responsible for opening and closing the pharmacy and managing shift changes.
• Applies Good Faith Dispensing policy in conjunction with state and federal controlled‑substance laws.
• Collaborates with the Store Manager to define and develop new strategic business opportunities.
• Maintains knowledge of pharmacy IT systems (workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, point‑of‑sale) and supports staff and patients with technology.
• Identifies opportunities to improve productivity.
• Ensures insurance claims are processed accurately, resolves patient issues with insurers and providers, and participates in third‑party audits.
• Follows up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggesting alternatives when appropriate.
• Performs clinical and wellness services such as immunizations, diagnostic testing, disease‑state management, and other healthcare services.
• Partners with centralized support for patient registration, exception resolution, and issue resolution.
• Conducts virtual product reviews in virtual environments following company procedures.
• Manages maintenance, housekeeping, and improvement of the pharmacy department, including repairs, cleaning, equipment updates, and layout changes.
• Prepares and submits required records, reports, and documentation (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers) to comply with state and federal laws.

People & Performance Management

• Collaborates with the Store Manager on pharmacy staff hiring, discipline, termination, and compliance with employment laws.
• Partners with the Store Manager to establish expectations, goals, promote teamwork, and foster a shared vision.
• Monitors and recognizes staff improvements by implementing rewards programs.
• Manages staff performance through training oversight and formal performance reviews.
• Identifies high‑potential team members and collaborates with the Store Manager on career progression.
• Addresses employee‑relations concerns and maintains team morale by checking welfare, addressing complaints, and ensuring positive employee relationships.

Training & Personal Development

• Maintains required licensing, credentialing, and certification as established by federal and state regulations.
• Enhances knowledge and skills related to pharmacy and healthcare by reading journals, Walgreens publications, and communications.
• Stays aware of developments in retail and management, pursuing best practices to improve business acumen and pharmacy performance.
• Completes required education credits and training, including learning modules.
• Seeks professional development by monitoring performance, soliciting constructive feedback, and leveraging mentors and coaches.

Communications

• Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.