Pharmacy Manager - $75,000 Sign-On Bonus Available

About the role

Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.

Responsibilities

• Engage patients by greeting them and offering assistance with products and services; resolve patient issues in a timely manner and answer questions to ensure a positive patient experience.
• Model and share customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity).
• Connect with patients by anticipating needs and proactively offering services; lead efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and clinical or wellness services such as immunizations, diagnostic testing, and patient outcomes services), thereby promoting the shift of the Walgreens pharmacy role from transactional to interpersonal.
• Participate and assist in events that reflect the unique communities served, as requested by Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients and answer questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products; refer to the medical provider as needed to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
• Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Review, interpret, and accurately dispense prescribed medications as required.
• Ensure the pharmacy operates in accordance with regulations, company policies and standards; establish procedures that promote the efficient workflow of the pharmacy including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions; responsible for opening and closing the pharmacy and shift changes.
• Ensure the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions; ensure that elements of Good Faith are present.
• Collaborate with Store Manager to define and develop new strategic business opportunities.
• Maintain information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers; support pharmacy staff and patients with information technology; find opportunities to improve productivity.
• Ensure insurance claims are processed accurately to prevent payment rejections; resolve patient issues by working with insurance companies and medical providers and conducting or participating in third party audits.
• Follow up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer medical provider questions.
• Perform clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
• Partner with centralized support for patient registration, exception resolution, and assist with resolving patient issues; in virtual environments, conduct virtual product review by following specific company procedures and guidelines.
• Manage the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functioning, presentable and efficient pharmacy.
• Prepare and submit all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers).
• Collaborate with Store Manager on pharmacy staff hiring, carry out discipline and termination as necessary, and ensure compliance with employment laws.
• Partner with Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision; monitor and recognize improvements in pharmacy staff by implementing rewards programs.
• Manage pharmacy staff performance by overseeing the training of pharmacy staff (e.g., using the correct processes and tools) and conducting formal performance reviews.
• Identify high potential team members and proactively collaborate with Store Manager to manage career progression.
• Address employee relations concerns; maintain team member morale by checking on employee welfare, addressing complaints and conflicts, and ensuring positive employee management relationships.
• Maintain required licensing/credentialing/certification as established by federal and state regulations to provide clinical services.
• Maintain and enhance current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals and Walgreens publications and communications; maintain awareness of developments in retail and management areas and pursue best practices to enhance business acumen and pharmacy performance.
• Complete education credits and training, including learning modules, as required by the Company.
• Seek professional development by monitoring own performance, soliciting constructive feedback, and leveraging Healthcare Supervisor and Store Manager as mentors and coaches.
• Support the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze performance data including pharmacy financials, customer service, and inventory; manage pharmacy asset protection activities and oversee inventory management; identify pharmacy performance trends and opportunities for improvement.
• Develop and maintain good relationships with the local medical community including physicians, nurses, and other health care providers; reach out to the community to promote the pharmacy business and further enhance growth opportunities.
• Support Store Manager in expanding health and wellness awareness in the community.

Basic Qualifications

• BS in Pharmacy or Pharm D Degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing. (Some states may require more specific pharmacy experience, in which case those requirements would take precedent.)
• Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
• An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).

Preferred Qualifications

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months pharmacy experience with Walgreen Co.
• An average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file. (Internal candidates only)

Pay

Salary Range: Pharmacy Manager - $67.05/hr - $90.55/hr. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.