Pharmacy Intern

Responsibilities

• Completion of a comprehensive training roadmap focusing on Key Learning Experiences (KLEs) that build aptitude in areas such as:
  • Following company SOPs at each workstation to help Pharmacists and Technicians manage and improve patient health.
  • Following pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment.
  • Contributing to positive patient experiences by showing empathy and genuine care, including creating heartfelt and personalized moments, offering immunizations, and providing compassionate care.
  • Taking telephonic prescriptions from the prescriber and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation.
  • Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team.
  • Supporting additional patient health care services, including immunizations, point-of-care testing, and voluntarily staffing offsite clinics, where allowable by law and supported by required training and certification.
• Increasing responsibility in ensuring the safety and effectiveness of operations in the pharmacy, including but not limited to:
• Providing in-the-moment coaching, training, and mentoring to pharmacy team members.
• Supporting immunizations, including completing additional licensure and training requirements to obtain Technician Immunizer status, educating patients about the importance of vaccines, and monitoring for adverse reactions.
• Assisting with inventory activities, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic.

Qualifications

• Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Ability to complete required training within designated timeframe.
• Attention and Focus: Ability to concentrate on a task over a period of time, able to pivot quickly from one task to another to meet patient and business needs, and ability to confirm prescription information and label accuracy, ensuring patient safety.
• Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues, utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematical Reasoning: Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription.
• Problem Resolution: Identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options.
• Physical Demands: Be mobile and remain upright for extended periods of time, lift, scan, and bag items, reach overhead, stretch or reach out with the body, arms, and/or legs to grasp items, move fingers repetitively, pick, pinch, type, or otherwise work primarily with fingers rather than whole hand or arm, extend hand(s) and arm(s) multiple directions to place, move, or lift items, control precision, quickly adjust machines to exact positions, stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist, close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts, occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force, frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force, consistently lift and/or exert a negligible amount of force to move objects.
• Preferred Qualifications: 1+ years of related work experience in pharmacy, retail, medical, or customer service setting, ability to become immunization certified, proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).