Pharmacy Intern

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health.

About the role

Within our Retail locations, we bring this promise to life with heart every day. Our 3rd year Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise, while developing their own skills in preparation for increasing responsibility. As a 3rd year Pharmacy Intern, you will apply didactic learning from pharmacy school into real-world practice to become ready for a Pharmacist role.

Under the direction of your preceptor, you will complete a comprehensive training roadmap designed to show you first-hand what it’s like to be part of a pharmacy team while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a combination of Key Learning Experiences (KLEs), activities, and time spent with leaders in your district.

Responsibilities

• Complete a comprehensive training roadmap, focusing on KLEs that build aptitude in pharmacy operations.
• Follow all company Standard Operating Procedures (SOPs) to help Pharmacists and Technicians manage and improve patient health.
• Adhere to pharmacy workflow procedures at each workstation (production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care, including:
  • Creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone.
  • Offering immunizations and other services at the register and over the phone.
  • Demonstrating compassionate care by solving or escalating patient problems.
• Offer counseling, field medical questions, and solicit patient medical history under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and clarify prescriptions or facilitate medication changes, where allowed by state regulation.
• Maintain self-awareness and provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, and waiting bin inventories, as permitted by law.
• Contribute to a high-performing team, embrace a growth mindset, and actively seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including traveling to stores in the market to work shifts as needed.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles, including CVS policies and procedures for patient safety and privacy.
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and offsite clinics), where allowable by law and supported by required training and certification.
• Where permissible, support immunizations by:
  • Completing additional licensure and training to obtain Technician Immunizer status.
  • Educating patients about vaccines and referring them to the Pharmacist-on-duty for questions.
  • Monitoring and responding to adverse reactions and reporting events per public health requirements.
  • Reviewing and collecting patient information and documenting as required.

Requirements

• Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.

Essential Functions

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Attention and Focus:
  • Concentrate on tasks over extended periods.
  • Pivot quickly between tasks to meet patient and business needs.
  • Confirm prescription information and label accuracy for patient safety.
• Customer Service and Team Orientation:
  • Actively look for ways to help people in a friendly manner.
  • Notice and respond appropriately to patients’ reactions.
• Communication Skills:
  • Use verbal and written communication effectively with patients and colleagues.
  • Practice active listening by giving full attention and asking questions as needed.
• Mathematical Reasoning:
  • Use math to solve problems, such as determining the total number of tablets, day’s supply, or number of bottles needed to fill a prescription.
• Problem Resolution:
  • Identify challenging interactions and choose the best course of action when faced with multiple options.
• Physical Demands:
  • Remain mobile and upright for extended periods.
  • Lift, scan, and bag items.
  • Reach overhead, stretch, or reach out to grasp items.
  • Move fingers repetitively for tasks like picking, pinching, typing, or working with fingers.
  • Extend hands and arms in multiple directions to place, move, or lift items.
  • Control precision, quickly adjusting machines to exact positions.
  • Stoop considerably, using lower extremities and back muscles to move items between low and high positions.
  • Close visual acuity for activities such as transcribing, reading, and inspecting small parts.
  • Occasionally lift up to 20 lbs and/or exert up to 20 lbs of force; frequently lift up to 10 lbs and/or exert up to 10 lbs of force.
  • Express or exchange ideas through spoken word for accurate communication of detailed instructions.
  • Receive detailed information through oral communication.
• Perform any additional tasks as directed by a Supervisor or Manager.

Preferred Qualifications

• 1+ years of related work experience in pharmacy, retail, medical, or customer service settings.
• Ability to become immunization certified, as this is an essential pharmacist function.
• Ability to work in the home store and across the market in other locations to meet business needs.
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).

Pay

The typical pay range for this role is $20.00 - $23.75 per hour.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part-time position is eligible for a range of benefits and programs that support physical, emotional, and financial well-being, including:

• Dental and vision coverage.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs.

Additional details about available benefits are provided during the application process and on Benefits Moments.