Pharmacy Customer Service Associate

About the Role

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Under direct supervision, assists the pharmacist in the practice of pharmacy in accordance with state and federal regulations. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Provides courteous, friendly, fast, and efficient service; recommends items for sale and trade-up/companion items.
• Registers customer purchases, processes voids, returns, rain checks, refunds, and exchanges; assists customers in locating products.
• Keeps counters and shelves clean and well merchandised; takes inventory and maintains records.
• Checks in and prices merchandise; performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
• Utilizes pharmacy systems to enter patient and drug information, ensuring accuracy; fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying correctness, and checking for interactions.
• Assists pharmacists in scheduling and maintaining workflow; reports prescription errors immediately and adheres to Quality Improvement Program policies.
• Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct; strictly adheres to Good Faith Dispensing policy.
• Handles non-pharmacist telephone calls, including those to physicians; processes manual claims for third-party prescription services.
• Assists with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintains knowledge of asset protection techniques; files claims for warehouse overages, shortages, and damaged goods.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise; completes resets and revisions.
• Assists with food item separation and product placement as specified by policies/procedures.
• Provides customer service in the photo area, including digital passport photo service and suggestive selling of promotional products.
• Assumes web pick-up responsibilities for photo orders; maintains clean, neat, and orderly store condition.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurate prescription filling, including counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Training & Personal Development

• Earns and maintains PTCB certification through the designated training program and/or state-required certification/registration.
• Attends training and completes PPLs requested by Manager or assigned by corporate; acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Pay

Salary Range: $16 - $18 / Hourly