Pharmacy Customer Service Associate

About the role

Step behind the counter as a pharmacy customer service associate and help customers find better health through innovative solutions and exceptional service.

Responsibilities

• Registers sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist under direct supervision, obtaining patient and drug information and processing prescriptions.
• Engages customers by greeting them and offering assistance with products and services, resolving issues and answering questions to ensure a positive experience.
• Models and shares customer service best practices with all team members, including interpersonal habits and Walgreens service traits.
• Processes customer purchases, handling voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, taking inventory and maintaining records.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying accuracy, and checking for interactions.
• Reports and handles prescription errors promptly, adhering to company policies and procedures.
• Supports inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains displays, including promotional and seasonal merchandise.
• Assists with separation of food items and product placement, using the first in, first out method.
• Provides customer service in the photo area, including digital passport photo service, poster printing, and suggestive sell of promotional photo products.
• Assists with external and internal store maintenance, ensuring a clean and orderly environment.
• Completes special assignments and other tasks as assigned.
• Earns and maintains PTCB certification through designated training programs and/or state required certification/registration.
• Attends training and completes PPLs, acquiring continuing education credits and maintaining knowledge in healthcare and pharmacy.

Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedules, including evenings and weekends.
• Experience in a retail environment preferred, especially with Walgreens.
• Good math and computer skills preferred.
• Knowledge of store inventory control preferred.
• PTCB certification preferred.

Qualifications

• Must be at least 18 years old.
• Must be able to lift up to 50 pounds.
• Must pass a background check and drug test.

Skills

• Communicator
• Compassionate
• Detail-oriented
• Trustworthy
• Problem Solver
• Responsible

Benefits

• Health, dental, and vision insurance*
• Prescription coverage
• Retail Savings Plan (401(k))
• Employee discount
• Work & life resources
• Career development programs

*with a 30-hour work week

New opportunities for current team members

Learning and growing is a big part of our culture. So we love it when our people want to explore new possibilities.