Pharmacy Communication Technician

About the Company

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships. SelectRX is a high-touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.

About the Role

The Pharmacy Communication Technician (PCT) assists the Pharmacist by adding and updating patient information to the pharmacy’s files. The PCT must be detail-oriented to keep prescription and patient information on the appropriate platforms.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Responsibilities

• Receives inbound calls from providers and patients
• Answers questions in a professional and accurate manner
• Forwards calls and work to the appropriate departments
• Inputs information about patient prescriptions into record-keeping programs
• Ensures all records are accurate and collaborates with pharmacist to ensure all information is correct
• Spot checks for errors and discrepancies in data and follows procedure to investigate and correct information
• Performs duties and responsibilities according to the philosophy and standards of SelectRX, including conveying courtesy, respect, enthusiasm, and positive attitudes in work situations with clients, peers, and visitors
• Maintains client and associate confidentiality
• Responsible for understanding all applicable policies and procedures of the department necessary to perform essential job functions as well as the associate handbook
• Performs other duties as assigned

Requirements

• Pharmacy Technician Certification required (PTCB or NHA)
• Indiana and Pennsylvania State Pharmacy Technician license required, or willing to obtain

Skills

• Detail-oriented and proven accuracy
• Efficient and accurate typing skills
• Aptitude to develop partnerships with teams within the department and across the company
• Ability to use multiple software programs to review patient profiles and process medication orders
• Enters and retrieves data from the various operating systems employed for prescription processing, drug ordering, and packaging
• High degree of interpersonal and organizational skills
• Proficiency in reading, writing, and speaking English is required

Physical Requirements

• Work is performed indoors with potential for exposure to safety and health hazards related to a home office environment
• Could periodically travel to other office and operational sites
• Prolonged periods of sitting at a desk and working on a computer

Core Values

• Service: We create positive customer experiences
• Entrepreneurship: We create, innovate & take risks
• Leadership: We build & invest in high-performing teams
• Empowerment: We embrace a changing environment
• Courage: We challenge the status quo & drive continuous improvement
• Teamwork: We help support & celebrate each other

Benefits

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse, and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans

Pay

Base Hourly Minimum: $17.00

Base Hourly Maximum: $20.00