Pharmacy Collections Specialist (Mon-Fri 9:30a-6:00p EST)

About The Role

The Collection Specialist is responsible for collecting and posting payments, managing patient account payments, and resolving past-due patient balances.

Essential Duties And Responsibilities

• Monitor accounts receivable and identifies overdue accounts to be addressed
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
• Use credit bureau data, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
• Resolve customer issues and complaints concerning billing or escalate to supervisor as needed
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Communicate any insurance changes or Accounts receivable trends among the team
• Maintains a level of productivity suitable for the department
• Answering questions from patients, clerical staff, and insurance companies
• Participating in educational activities and attending staff meetings
• Maintaining the strictest confidentiality; adhering to all HIPAA guidelines and regulations
• Other duties as assigned

Skills/Abilities

• Ability to operate a computer, computer software, and basic office equipment
• Ability to operate a multi-line telephone system
• Skill in answering a telephone in a pleasant and helpful manner
• Ability to read, understand, and follow oral and written instructions
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Proficiency reading, writing and speaking English is required

Education And Experience

• 1 year of medical billing and collections practice experience preferred
• Knowledge of basic medical coding and third-party operating procedures and practices preferred
• Knowledge of business office procedures

Certificates/Licenses/Registration

• Pharmacy Technician Certification required
• Indiana and Pennsylvania State Pharmacy Technician license required, or willing to obtain prior to start date

Physical Requirements

• Work is performed indoors with potential for exposure to safety and health hazards related to a home office environment
• Could periodically travel to other office and operational sites
• Prolonged periods of sitting at a desk and working on a computer

Pay

• Base Hourly Minimum $18.00
• Base Hourly Maximum $21.00

Benefits

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans