Pharmacy Clinic Liaison

About the role

Contributes to the Customer Service job family in a support capacity. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Investigates/resolves escalated and complex customer service issues/calls/complaints, obtaining necessary information from policies, procedures, or practices. Serves as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas. Handles more complex issues requiring research and follow-up with customers.

Responsibilities

• Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
• Investigates/resolves escalated and complex customer service issues/calls/complaints, obtaining necessary information from policies, procedures, or practices.
• Serves as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas.
• Handles more complex issues requiring research and follow-up with customers.
• Maintains thorough technical knowledge of assigned products and excellent communication skills.
• Works under own initiative, prioritizes own work, and meets agreed timescales.
• Work is subject to frequent review by more experienced professionals in Customer Service.
• Supports patients and clinical teams by coordinating medication access, promoting adherence, and serving as a trusted partner throughout the specialty medication journey.
• Helps strengthen communication between providers, patients, and pharmacy teams to ensure a seamless, compassionate care experience.

Requirements

• Education: High school diploma and valid Alabama Technician registration.
• Experience: 3-5 years of experience as a pharmacy technician.
• Licenses, Certifications and/or Registrations: Current technician registration in the State of Alabama.