Pharmacy Clerk - FT

About the role

The Pharmacy Clerk is the first point of contact for pharmacy patients and handles all patient/customer interactions in a prompt, professional, and friendly manner.

Responsibilities

• Learn and perform Lewis Drug policies and procedures daily.
• Professionally manage and assist with patient wait times, sales, returns, and complaints.
• Answer phone calls promptly and politely.
• Obtain and maintain pertinent patient information to ensure prescriptions are filled accurately and efficiently.
• Maintain patient confidentiality according to the HIPAA Act.
• Prepare paperwork and compile medications for delivery and mail-out orders.
• Manage and serve drive-thru patients efficiently (if applicable).
• Log into various software systems, use a cash register, and perform data entry.
• Stock supplies, clean work and patient areas, and prepare the pharmacy for the next day’s operations.
• Promote Lewis initiatives and represent the company positively to patients and communities.
• Perform additional duties as assigned by the Chief Pharmacist or Pharmacist.

Employee Role Expectations

• Neat and clean appearance.
• Eagerness to help patients with a positive and friendly attitude.
• Strong organizational skills, attention to detail, and ability to multitask.
• Self-starter with a willingness to take direction when needed.
• Ability to maintain composure in challenging situations.
• Desire to learn new skills and work effectively as part of a team or individually.
• Effective verbal and written communication.
• Ability to learn new software systems and type accurately.
• Dependable attendance and job performance.
• Initiative to plan and complete daily activities in coordination with the pharmacy team.

Requirements

• High school diploma or equivalent (or in progress).
• Basic math and computer skills.

Physical Requirements

• Ability to stand for long periods and move quickly between workstations.
• Full range of motion in hands, wrists, and arms (e.g., picking up small items, grasping, or turning objects).
• Frequent movement to access products and supplies at varying heights.
• Ability to lift/move items up to 40 lbs occasionally, up to 10 lbs frequently, and less than 10 lbs constantly.
• Visual requirements: near and far vision (with or without correction), depth perception, color vision, and field of vision.
• Ability to communicate verbally with staff and patients.
• Capability to handle multiple tasks in a fast-paced setting (e.g., data entry, answering phones, assisting patients).

Benefits

Full-time Employees

• Medical, dental, and vision insurance.
• HSA, FSA, and LPFSA options.
• Voluntary options: life, long-term disability, life/long-term care hybrid, cancer, critical illness, accident, and identity theft protection.
• Employee discount.
• Retirement savings (401k).
• Paid Time Off (PTO).
• Paid volunteer time.
• Company-paid short-term disability.
• Company-paid life insurance.
• Discounted logowear.
• Employee Assistance Program.

Part-time Employees

• Employee discount.
• Retirement savings (401k).
• Paid Time Off (PTO).
• Discounted logowear.
• Employee Assistance Program.