Pharmacy clerk

Additional Considerations (if Any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Pharmacy Clerk
Department: Pharmacy
FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Ensures cleanliness of department. Orders product and supplies and logs invoices as necessary.

Core Competencies

• Partnerships: Builds relationships with customers and colleagues.
• Growth Mindset: Seeks opportunities for personal and professional development.
• Results Oriented: Achieves goals and meets expectations.
• Customer Focused: Prioritizes customer needs and satisfaction.
• Professionalism: Demonstrates integrity, respect, and professionalism.

Reporting Relations

• Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations and Perishables; Pharmacy Department Manager; Pharmacists
• Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service:
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Affords assistance by escorting customers to products, securing items, loading/unloading heavy items, and passing along customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Stocks received product and supplies and marks stickers accordingly:
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews prescriptions that are not picked up as requested by department manager.
• Orders product and supplies at the department manager's request.
• Reviews invoices on product received.
• Captures nursing home medicines as necessary.
• Logs invoices as necessary.
• Prepares paperwork and compiles medicine for delivery orders and mail outs at the request of the department manager.
• Cleans, empties garbage, etc. to ensure the pharmacy has a clean and inviting appearance.
• Takes orders for refills from customers.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress:
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Administers vaccines as allowed by law.

Secondary Duties And Responsibilities

• Completes the sale:
• Performs cash transactions.
• Affords assistance in other areas of store as needed:
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to follow written, verbal or diagrammatic instructions: Follows written, verbal or diagrammatic instructions.
• Ability to do add, subtract, multiply and divide whole numbers: Performs basic arithmetic operations.
• Possesses the ability to file, post, and mail materials: Handles filing, posting, and mailing tasks.
• Possesses the ability to interview to obtain basic information: Conducts interviews to obtain basic information.
• Possesses the ability to guide people: Guides people through processes or tasks.

Education And Experience

• Education: High school or equivalent experience.
• Experience: Over six months up to one year of similar or related experience.

Physical Requirements

• Must be physically able to exert up to 20 pounds of force occasionally;
• Must be physically able to exert up to 10 pounds of force frequently;
• Must be physically able to exert a negligible amount of force constantly to move objects;
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision;
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

• This position is exposed to noise on a daily basis.
• This is a fast-paced work environment with significant pressure.
• There is an occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.

Equipment Used To Perform Job

• PC with pharmacy software and printer,
• cash register,
• pharmacy balance,
• scanner,
• calculator,
• telephone,
• fax,
• copier.

Confidentiality

Maintains the confidentiality of the customer’s private medical information.

Contacts

• Deals with the general public on a daily basis,
• works with suppliers/vendors monthly.

Physical Environment

• Exposure to noise on a daily basis.
• Fast-paced work environment with significant pressure.
• Occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.

Confidentiality

Maintains the confidentiality of the customer’s private medical information.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law.