Pharmacy Cashier

PURPOSE

The Pharmacy Cashier supports the HOPES mission by providing accurate, efficient, and patient-centered front-end pharmacy services that ensure safe, timely access to medications. This role contributes to a seamless patient experience while upholding regulatory, URAC, and 340B compliance standards to promote quality care and improved health outcomes.

JOB SUMMARY

The Pharmacy Cashier supports daily pharmacy operations by managing point-of-sale transactions, coordinating prescription pick-up, and maintaining accurate records to ensure safe and efficient medication access. This role enhances the patient experience while supporting compliance with URAC standards and 340B program workflows through accurate service delivery and effective communication.

ESSENTIAL FUNCTIONS

• Greet and assist patients and caregivers in person and by phone in a professional, courteous, and timely manner.
• Answer incoming calls and appropriately route refill requests, questions, and issues.
• Provide basic education on pharmacy services, processes, and expectations.
• Maintain professional, respectful interactions and assist in resolving patient concerns or service issues.
• Verify patient identity using two identifiers prior to prescription pickup.
• Ensure prescriptions are released to the correct patient and escalate discrepancies immediately.
• Notify pharmacist of counseling needs or patient refusal of counseling.
• Accurately process point-of-sale (POS) transactions (cash, credit, debit, and check).
• Maintain accurate cash drawer balances and reconcile discrepancies.
• Prepare daily cash deposits and transaction reports.
• Operate barcode scanning and POS systems to ensure transaction accuracy and traceability.
• Accurately enter and update patient demographic and insurance information in pharmacy systems.
• Maintain accurate documentation to support safe and efficient pharmacy operations.
• Protect patient confidentiality and comply with HIPAA and privacy regulations.
• Carefully coordinate prescription pickup workflow and manage patient flow to reduce wait times.
• Maintain willcall bins and process return-to-stock medications per policy.
• Communicate proactively with pharmacy staff to support efficient workflow and resolve bottlenecks.
• Follow pharmacy procedures that support compliant workflows, including 340B program processes when applicable.
• Support URAC standards through timely service, accurate transactions, and consistent patient communication.
• Identify delayed prescription pickups or barriers to adherence and communicate to the pharmacy team.
• Complete required training and comply with all regulatory, organization, and 340B program requirements.
• Report incidents, discrepancies, or compliance concerns according to policy.
• Maintain a clean, organized, and safe pharmacy frontend environment.
• Support team-based care by communicating effectively and assisting with departmental needs as assigned.

BENEFITS

• 3 weeks of PTO in your first year
• 401k savings plan