Pharmacy Care Advocate, Brown Cancer Center, 8a-5p

Job Description

The PCA works under the direction of the Pharmacy Manager or Supervisor. The PCA serves as a liaison to patients/caregivers, physicians and other medical staff in identifying, facilitating, and ordering prescription medications via medication access programs for eligible patients who are underinsured. They also identify opportunities from co-pay assistance foundations, where available. They will create, manage and perform financial/billing/clinical audits to maintain the integrity of the programs and creates and distributes reports to pharmacy and hospital management concerning operations.

Essential Functions

• Facilitates optimal drug therapy by serving as a patient advocate and as a liaison between patients, pharmaceutical companies, insurance providers, physicians, pharmacists, clinic staff and care coordination staff
• Accurately obtains patient history information upon receipt of prescription, including address, date of birth, phone number, drug allergies, disease states and third-party information
• Works cooperatively with others and organizes daily workflow to optimize output
• Drafts and distributes reports to pharmacy and hospital management concerning operations
• Documents findings thoroughly and accurately
• Maintains accurate, up-to-date documentation of drug deliveries and reports of area serviced and volumes or tracking and trending
• Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from a Pharmacist and/or Coordination Manager, as needed
• Contacts patients or caregivers by phone to determine medication/supply needs
• Coordinates patient encounters utilizing multiple system applications, clinical operating systems, and communicates with appropriate team members to perform duties in a timely manner

Other Functions

• Participates in the team approach to quality improvement to support the Pharmacy Department’s commitment to the philosophy and principles of Quality Patient Care
• Attends and participates in department and hospital meetings, in-services, and quality improvement teams
• Contributes to the accomplishment of department and hospital objectives
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned