Pharmaceutical Contracts Customer Consultant

About the role

Evio is seeking a health plan experienced pharmacist for the role of Pharmaceutical Contracts Customer Partner to provide clinical and operational support for Evio’s pharmaceutical manufacturer contracting and administration arrangements.

This role offers a unique opportunity to apply your clinical pharmacy expertise, contracting knowledge, and health plan operational acumen while effectively communicating and collaborating with stakeholders to advance Evio’s pharmaceutical contracting-related objectives and services.

This role will focus on supporting Evio’s medical benefit contracting and administrative arrangements with Synergie Medication Collective, which is a contracting organization founded by a group of Blue Cross and Blue Shield affiliated companies.

As a subject matter expert, you will serve as a key liaison between Synergie, Evio, and Evio customer plans, ensuring alignment with their needs and driving customer success.

Join us in championing customer success and fostering long-term partnerships with Evio customer plans and Synergie.

What you’ll do:

• Serve as Evio’s customer success liaison between Evio and its’ customer plans, providing consultation, driving solutions, and supporting resolution of issues and questions related to pharmaceutical manufacturer contracting and administration.
• Review and analyze offerings, including contract terms and health plan requirements, from pharmaceutical manufacturers to ensure clarity and completeness.
• Identify and help resolve incomplete or unclear contract terms when applicable.
• Serve as subject matter expert for contract-related and rebate invoicing inquiries from Evio customer plans, ensuring inquiries and responses are clear, accurate, and address customers’ needs.
• Support issue resolution by investigating questions and helping drive practical customer-focused solutions.
• Partner with Evio internal teams using your clinical knowledge and health plan experience to support:
• Invoicing administration
• Development of new Evio product offerings
• Manufacturer contracting efforts
• Other related initiatives that leverage your expertise

The skills and experience you bring to the role include:

• Background
• Knowledge
• Intrinsic skills

Background

• Bachelor of Pharmacy (B.S. Pharm.) with Residency, or Doctor of Pharmacy (Pharm.D.) degree.
• A current and unrestricted pharmacist license in at least one state.
• 2+ years of experience with pharmaceutical contracting medical benefit drugs and related invoicing operations (either direct contract or vendor oversight).
• 3+ years of health plan pharmacy contracting or contract support experience.

Knowledge

• Operational knowledge of pharmacy benefit manager (PBM) operations, health plan requirements related to pharmaceutical contracts.
• Ability to analyze contract language and deal offerings, resolve ambiguities, and relentlessly provide/drive solutions.
• Expert knowledge of HCPCs, Medi-Span, ICD-10 coding systems.
• Expert knowledge of pharmaceutical pricing systems (ASP, WAC, AWP).
• Current understanding of prescription and medical benefits.
• Experience with Lean or Six Sigma operational excellence models is preferred.

Intrinsic skills

• Skilled at collaborating with internal and external stakeholders, navigating different perspectives to achieve a mutually beneficial outcome.
• Buils trust with teammates and customers at all levels, finding common ground in complex situations.
• Highly organized.
• Able to synthesize information, make sound judgement calls, and come up with an action plan.
• Solution-focused – a master at preventing and resolving thorny issues.
• Intellectual curiosity – seeks to understand context at high level and detail level.

Salary Considerations:

Anticipated annual base pay range $ 175,000 to $200,000 plus additional variable compensation.

Evio Benefits

• Great Health Insurance
• 401K Match
• Time Off
• Parental Leave

Fraud Notice

All official communication will come from an email ending in @evio.com.

We will never conduct text-only interviews (Teams, SMS, WhatsApp, Telegram, etc.).

We will never ask for payment, gift cards, fees, or purchases of any kind.

We will never request sensitive financial information during the recruiting process.

Our open roles are posted only on our official website, LinkedIn, and Greenhouse job board.

Information Disclosure

We value transparency in our hiring process and want applicants to understand how your information is used.

We collect and use personal information you provide during the application process such as your resume, employment history, education, interview responses, and other job-related information, to evaluate your qualifications for employment.

This may also include limited technical and interaction data, such as IP address and device or browser information.

We may use automated or AI-assisted tools to help review applications, identify qualified candidates, and detect or investigate potentially fraudulent or deceptive activity. Human reviewers remain involved, and these tools support, not replace, human judgment.

California privacy notice

Consistent with California law, we use this information for recruiting, hiring, and related business purposes, including evaluating your candidacy and improving our hiring processes.