PFS SUPERVISOR, PATIENT FINANCIAL SERVICES

Job Summary

The Patient Financial Supervisor oversees and supports patient accounts representatives in resolving complex accounts and ensuring consistent and compassionate interactions with patients during billing and follow-up activities. This role also involves monitoring self-pay and third-party collection activities, assisting with overpayment refunds, and developing and revising departmental policies.

Responsibilities

• Oversee and support patient accounts representatives in resolving complex accounts and maintaining consistent and compassionate interactions with patients.
• Coordinate representatives' efforts to handle delayed, denied, and underpaid claims.
• Assist staff with challenging accounts and escalate critical issues to the manager.
• Identify and process overpayments, providing refunds as needed.
• Work with the manager to establish and revise policies and procedures for the department's efficacy.

Requirements

• Associates degree in a related field (Accounting, Business, or Finance) or equivalent, with three years of progressively responsible work experience in healthcare finance.
• Experience with Patient Accounting Systems, Billing & Follow-up, Windows, Microsoft Office, and Excel.
• Knowledge of fiscal, administrative, and clinical systems.
• Strong problem-solving and time management skills.
• Positive work ethic and ability to maintain confidentiality and comply with HIPAA regulations.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Organized and self-motivated.

Qualifications

• Must be certified as a Patient Account Representative (CPAR).
• Computer literacy and proficiency with Microsoft Office products.
• Ability to carry out supervisory responsibilities according to SGMC’s policies and procedures and applicable laws.

Benefits

• Low Healthcare Insurance Premiums
• 401(k) with employer match
• Paid Time Off (PTO)
• Employee discounts
• Company paid life insurance
• Short-Term and Long-Term Disability
• Cancer Insurance
• Accident Insurance
• Pet Insurance
• Tuition Reimbursement
• On-the-job training and skills development
• Opportunities for growth and advancement
• Employee Assistance Program