PFS Receptionist

About the role

The PFS Receptionist serves as the hospital and clinic primary contact for all initial patient billing inquiries. This contact may be in-person, through mailings, or incoming calls from a multi-line phone.

Responsibilities

• Answer multi-line phone quickly and courteously, answers patients/guarantors questions with regards to billing and payment guidelines and expectations, and availability of financial assistance.
• Route calls and direct patients to appropriate resources (e.g., Financial Counselor, Biller, Medical Records Clerk, Customer Service).
• Open daily mail, sort and promptly distribute as needed.
• For incoming check payments, scan to electronic file and post payment to patient accounts.
• Prepare deposit nightly.
• Work closely with accounting professionals as related to daily cash reconciliation.
• Submit daily/weekly/monthly productivity reports as requested by Director.
• Maintain call abandonment rate consistently meeting department metrics.
• Communicate effectively with other administrative departments, clinic and hospital service areas, on a daily basis to facilitate patient account resolution.
• Ensures no injuries to self or others by following safe work practices and policies.
• Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
• Carries out additional accountabilities, as may be required by management, in a manner necessary to meet organizational standards.

Requirements

• Demonstrated proficiency with relevant organization software applications, along with standard office equipment and PC software to include Microsoft Word, Excel, and Outlook.
• Familiar with reimbursement practices of government and non-government reimbursement sources essential.
• Familiar with eligibility requirements of third party payers, bankruptcy, probate, charity, and other litigation processes.
• Bilingual (English/Spanish) preferred.
• Demonstrates competency on equipment listed on department specific checklist.
• Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
• Physical Requirements: Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling. Mostly sedentary work with light physical effort. Able to lift/carry up to 25 lbs. (supplies and equipment).

Qualifications

• Education: High school diploma or equivalent required. Minimum of one-year of college level course work in a business or related field, or a combination of education/experience preferred.
• Experience: One (1) to two (2) year’s of experience in medical billing/collections preferred. Previous experience in a call center, switchboard, or “dialer” environment preferred.