Jobs · OTHR · Michigan

PetsHotel Lead

PetSmart · Grand Rapids, MI · 3 wk ago
On-siteOTHRFull-time
We need to output HTML fragment with sections only if content present. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. From posting: - There's an introductory paragraph: "PetSmart does Anything for Pets – JOIN OUR TEAM! Pets Hotel Lead About Life At PetSmart Our associates are the heart of Team PetSmart..." This is about life at PetSmart, could be "About the role"? Actually "About Life At PetSmart" maybe "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading and put the descriptive text about life at PetSmart and role summary. - There's a "Benefits That Benefit You" section with bullet list: Paid Weekly, Health & Wellness Benefits, 401k Plan with company match, Paid Time off for full-time associates, Associate discounts, Tuition Assistance, Career pathing, Development opportunities. So we need Benefits section. - There's a "Job Summary" paragraph: "PetSmart's PetsHotel Experience Lead provides exceptional service..." That's about role. Could be part of About the role. - There's "Essential Responsibilities" with list of duties. So Responsibilities section. - There's "Qualifications" heading with bullet list: 2+ years of retail supervisory experience..., Leadership experience preferred..., Full-time availability..., Proficiency..., Strong written..., Ability..., Strong organizational..., Supervisory responsibility (some text). So Qualifications section. - There's "Essential Physical Demands And Work Environment" which is not one of the allowed headings; but we could maybe put under Requirements? The allowed headings include Requirements. Could treat physical demands as Requirements. Or we could omit if not matching allowed headings? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not exclusive list, but we should prefer those headings. Physical demands could go under Requirements. - There's "Do What You Love" paragraph: motivational, could be part of About the role or maybe separate but not needed. - There's "Apply Now!" etc which is application instructions, to be removed. - There's EEO boilerplate, to be removed. - There's "Exact rate of pay will be based on relevant experience..." This is Pay info. So we need Pay section. - There's "This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage." That's pay detail. - There's "This position is also eligible for benefits as described at https://benefits.petsmart.com/us/" Already covered benefits. - There's schedule? Not explicitly given. There's "Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed." That's schedule info. So we can have Schedule section. - Skills? Not explicitly listed separate; but we could include under Qualifications or Skills. The allowed headings include Skills. We could extract skills: Proficiency in computer applications, Strong written and verbal communication skills, Ability to react under pressure and maintain composure, Strong organizational skills and attention to detail. Those could go under Skills. But we already have Qualifications covering similar. To avoid duplication, we could put skills under Skills and qualifications under Qualifications (experience, education). However the posting lumps them together. We need to preserve all substantive info; we can split but must not invent. We can create Skills section with those skill items, and Qualifications section with experience and availability etc. That seems okay. - Requirements: Could include physical demands and work environment. We'll put under Requirements. Now we need to ensure we don't create sections with filler like "not specified". We have actual content for each. We must not repeat job title as heading. The title is "Pets Hotel Lead". We'll not use that. We must not put Job ID etc. We must output only HTML fragment, no /, no markdown. We'll structure:

About the role

... (combined life at petsmart, job summary, do what you love maybe)

Responsibilities

  • ... each responsibility

Requirements

  • ... physical demands and work environment items

Skills

  • ... skill items

Qualifications

  • ... experience, availability, etc.

Benefits

  • ... benefits list

Pay

... pay details

Schedule

... schedule details

We need to ensure we preserve all substantive info. Let's extract. First, About the role: combine: "PetSmart does Anything for Pets – JOIN OUR TEAM! Pets Hotel Lead About Life At PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be." Then Job Summary: "PetSmart's PetsHotel Experience Lead provides exceptional service to pet parents and the pets in our care while upholding the company’s vision, mission, values, and strategy. This role provides a welcoming and safe environment to pets, ensuring proper healthcare and facility cleanliness. Alongside the PetsHotel Experience Leader, they are responsible for maintenance and oversight of the PetsHotel, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment." Then Do What You Love: "Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you!" We can combine into a few paragraphs. Now Responsibilities: list items from "Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:" then bullet list. We need to extract each bullet: - People Leadership: Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth. as well as providing feedback into associate performance reviews, disciplinary action and promotions. - Delegate and validate completion of daily tasks. - Leads and directs associates when acting as the leader on duty. - Address and administer associate complaints and grievances. - Recognizes and celebrates associates driving overall associate engagement. - Hotel Operations and Overall Store Experience: Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. - Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.) - Responsible for administering pet parent or vet provided medication for pets. - Ensures that all pets within the hotel are taken to and from the Vet and responsible for reporting when a sick/injured pet is identified within the store. - Accurately completes and performs check-in and check-out process for all guests and obtains the appropriate health and medical information for guests (ensures paperwork is completed accurately). - Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary. - Responsible for the monthly hotel safety reporting/standards. - Shared responsibility to complete the daily morning safety observation walk. - Shared responsibility for store opening and closing procedures to ensure brand promise is upheld. - Maintains total store cleanliness standards. - Coordinates hotel events and other promotional strategies. - Sells merchandise and services - Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics. - Ensures a safe environment for our associates, pets, and pet parents. - Responsible for safety incident support and follow up. - Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering with facilities to resolve issues. - Assists and works in other departments as required. - Other duties may be assigned. - Follows all Company Policies and Procedures We need to keep them as list items. Some have sub-bullets; we can keep as part of the li text. Now Requirements: physical demands and work environment. Extract: "Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing this job, the associate is occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common." Note duplicate line about depth perception appears twice; we can keep once. Now Skills: extract: "Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail." Now Qualifications: extract: "2+ years of retail supervisory experience in a customer-focused environment. Leadership experience preferred. Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory responsibility No direct reports, however, are expected to guide and support the development of other associates. Provides feedback on associate performance to direct supervisor. Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns." Note some overlap with skills; but we already have skills separate. To avoid duplication, we could move the skill-like items to Skills and keep Qualifications focusing on experience, availability, supervisory responsibility. However the instruction says preserve ALL substantive information; we can duplicate but better to split logically. We'll put experience and supervisory responsibility in Qualifications, and skill items in Skills. But we must ensure we don't lose any info. Let's list Qualifications items: - 2+ years of retail supervisory experience in a customer-focused environment. - Leadership experience preferred. - Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. - Supervisory responsibility: No direct reports, however, are expected to guide and support the development of other associates. Provides feedback on associate performance to direct supervisor. Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. We could also include "Proficiency in computer applications" etc but those are skills. Now Benefits: list: - Paid Weekly - Health & Wellness Benefits - 401k Plan with company match - Paid Time off for full-time associates - Associate discounts - Tuition Assistance - Career pathing - Development opportunities

Similar jobs

PetsHotel Lead

PetSmartLas Vegas, NV· 1 wk ago
OTHRapply on careers.petsmart.com

PetsHotel Lead

PetSmartBeaverton, OR· 1 wk ago
OTHRapply on careers.petsmart.com

PetsHotel Lead

PetSmartLawnside, NJ· 2 wk ago
OTHRapply on careers.petsmart.com

PetsHotel Lead

PetSmartSeattle, WA· 2 wk ago
OTHRapply on careers.petsmart.com

PetsHotel Lead

PetSmartWest Jordan, UT· 3 wk ago
OTHRapply on careers.petsmart.com

PetsHotel Lead

PetSmartColumbus, OH· 1 mo ago
OTHRapply on careers.petsmart.com