Pet Resort Guest Service Representative

Job Summary

Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Perform tasks as requested by management, including:
• Sanitation of the lobby, boarding, and daycare accommodations.
• Manning the daycare.
• Bathing dogs.

Requirements

• Able to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Personality traits: Salesmanship, outgoing, positive, and enthusiastic.

Qualifications

• Experience with pet care operations preferred.

Skills

• Customer service skills.
• Physical stamina and ability to work with animals.

Benefits

• Opportunities for career advancement within the K9 Resorts family.

Pay

Compensation is commensurate with experience.

Schedule

Hours vary based on the needs of the business and can include weekends and holidays.