Pet Groomer & Salon Trainer

About the role

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Trains, onboards, mentors, and coaches for growth.
• Supports the development of bathers and new stylists through the certification process.
• Identifies and trains internal candidates to become stylists.
• Delegates and validates completion of daily tasks for the salon.
• Addresses and administers associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Supports the pet parent experience and interaction management.
• Greets and supports pet parents, answers their questions, and recommends wellness solutions based on the pets' needs.
• Engages with pet parents at checkout to drive connection and rebooking.
• Communicates and drives pet parent engagement around marketing promotions.
• Utilizes salon tools including the booking system and call logs to make reservations and conduct necessary appointment calls.
• Maintains store standards and leads a culture of empowerment by ensuring compliance to policies and procedures (P&Ps) and code of ethics.
• Performs full menu of bath, brush, and grooming services and standalone services like nail trims, teeth brushing, and sanitary services in accordance with PetSmart’s bathing standards and procedures.
• Promotes opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics.
• Maintains operational standards including cleanliness, sanitation, and humane conditions for all pets in the grooming area.
• Takes immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
• Maintains communication with Experience Leader on business trends and provides best practices to suggest for implementation.
• Communicates and reports any facilities or supply needs to the Experience Leader or Leader on Duty.
• Assists and works in other departments as required.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency with use of tools, equipment, and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.
• No direct reports, however, are expected to guide and support the development of other associates. Provides feedback on associate performance to direct supervisor.