Pet Care Technician / Front Desk Associate

Create Warm Welcomes

• Manage check-ins, check-outs, and reservations with professionalism and warmth
• Ensure every human feels as special as their dog

Nurture & Nourish

• Provide hands-on care for our guests
• Manage feeding schedules
• Administer medications
• Monitor health and water intake with veterinary-grade attention to detail

Elevate the Experience

• Uphold our uncompromising standard of safety and cleanliness
• A clean resort is a happy resort

Connect & Communicate

• Serve as the bridge between the dogs and their owners
• Provide updates on pet behavior and health using positive, proactive language
• Mastery of "Bad Words Better Replacements" approach
• Build trust and transparency with clients

Keep Us Running Smoothly

• Reconcile cash drawers
• Monitor inventory for food and supplies
• Keep the resort operating efficiently

Qualifications

• Passion for Pets & People: Previous experience in animal care, customer service, or hospitality is preferred, but a genuine love for dogs is a must
• Service Mindset: Skilled communicator who can resolve client concerns with grace and keep a positive attitude in a fast-paced environment
• Tech-Savviness: Comfortable with computers (Outlook, Excel, Teams) and ready to become a pro at our reservation software, Gingr
• Resilience & Energy: Thrive in an active environment where you can lift up to 50 lbs, stand/walk for extended periods, and handle the noise and excitement of a busy dog resort

Bonus Points For

• Certifications such as Pet First Aid/CPR

Pay

Compensation: $19 - $22/hour + Client Tips & Performance Incentives

Schedule

Full-time employees (30+ hours) are eligible for discounted Medical, Dental, and Vision coverage (eligibility begins after 60 days)

Benefits

• 401(k) with company match
• Paid Time Off (PTO) eligibility for full-time employees after 1 year

Culture of Care

We are committed to our team with the same passion we have for our pets. When you join us, you become part of a family that values growth, well-being, and shared success.