Pet Care Assistant - 005309

If you are a current associate, please apply through our internal career site by logging into Workday and accessing the Jobs Hub app or searching for Browse Jobs.

About the role

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, ensuring this is delivered in a happy, welcoming, friendly, and efficient manner to influence clients to return and refer others.

Responsibilities

• Prepare the treatment room for examination of pets and all necessary medical items and supplies (e.g., vaccinations, fecal loops, slides) for the veterinarian and/or veterinary technician.
• Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Maintain the flow of the Cycle of Service in accordance with the position.
• Provide client education regarding preventive care, Optimum Wellness Plans, and the basic status of hospitalized pets.
• Serve as support to the Client Services Coordinator staff on an as-needed basis.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests (e.g., canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
• Monitor and ensure the comfort of hospitalized patients by walking, exercising, feeding, and cleaning cages and pets (when approved by the veterinarian or veterinary technician).
• Bathe and dip pets when necessary to treat dermatological conditions (as advised by the veterinarian or veterinary technician).
• Clean the surgical suite and instruments.
• Ensure cleanliness of the hospital, including housekeeping tasks such as laundry, dishes, mopping, cage cleaning, trash collection and removal, and instrument cleaning as outlined by hospital protocols.
• Perform other job duties as assigned.

Requirements

• Capabilities and Experience (can do):
  • Ability to multi-task: Manages multiple tasks simultaneously; quickly and accurately shifts attention among tasks under distracting conditions without loss of accuracy or frustration.
  • Communication skills: Reads, writes, and speaks fluent English using appropriate grammar, style, and vocabulary. Correctly spells commonly used English words and job-specific terms. Demonstrates strong written and verbal communication skills.
  • Organizational ability: Demonstrates a systematic approach in carrying out assignments. Excels at cutting through confusion and turning chaos into order.
  • Problem-solving skills: Demonstrates a strong ability to identify, analyze, and solve problems. Translates problems into practical solutions.
  • Client service skills: Consistently ensures the team provides attentive, courteous, and informative service. Gains personal satisfaction from delivering great service.
  • Intellectual ability: Accurately and consistently follows instructions delivered orally, in writing, or via diagrams. Can provide directions.
  • Mathematical ability: Ability to add, subtract, multiply, and divide; compute rates, ratios, and percentages; and convert units of measurement.
  • Computer skills: Comfortably and confidently uses a computer and specialized software (e.g., Microsoft Word, Excel, Access, Outlook).
• Attitudes (will do):
  • Initiative: Shows willingness and aptitude to find solutions to problems; presents options and ideas to enhance processes. Takes on additional responsibility as needed.
  • Integrity: Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
  • Cooperativeness: Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information.
  • Flexibility: Open to changing situations and opportunities; willing to perform all assigned tasks.
  • Independence: Able and willing to perform tasks and duties without constant supervision.

Pay

The pay range for this role is $15.00 - $17.47 per hour. The specific rate is determined based on the candidate’s experience, skill level, education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance: Coverage for essential medical, dental, and vision care.
• Generous Retirement Plans (401(k) and Roth): Company match to help build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): Financial support to address student debt for veterinarians.
• Paid Time Off and Holidays: Time off to recharge and celebrate personal days.
• Top-Tier Mental Health and Wellbeing Resources: Free coaching and counseling sessions to support overall wellbeing.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Company-paid life insurance with the option to purchase additional coverage.
• Company-Paid Short- and Long-Term Disability: Financial protection in case of temporary or long-term disability.
• Flexible Spending Accounts (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Health Savings Account (HSA): Tax-advantaged account for medical expenses.
• Paid Parental Leave: Paid leave for both birth and adoption to bond with a new family member.
• Continuing Education Allowance (for Eligible Positions): Financial assistance for continuing education opportunities.
• Back-Up Child and Elder Care & Family Support Resources: Support for unpredictable family care needs.
• Fertility and Family Building Support: Comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Program designed to keep you active and healthy.
• Voluntary Protection Benefits: Optional coverage for hospital stays, critical illness, and accidents.
• Legal Plan: Affordable and accessible coverage for a wide range of legal needs.
• Identity Protection: Alerts for suspicious activity and support if personal information is stolen.
• Commuter Benefits: Convenient and cost-effective commuting options.
• Three Free Optimum Wellness Plans for Pets: Preventive and general care plans for your pets.
• Exclusive Discounts: Savings on a wide variety of products and services.

Benefits eligibility is based on employment status. Full-time associates are eligible for all benefit programs (Student Debt Program available for full-time DVMs only); part-time associates are eligible for benefits marked with an asterisk (*).