Pet Adoption & Client Specialist

About the role

The Adoption & Client Specialist plays a vital role in connecting animals in need of homes with loving families and responding to general inquiries via phone, email and in-person. This position involves working closely with both animals and potential adopters to facilitate successful adoptions. The ideal candidate will possess a passion for animal welfare and the ability to communicate effectively about the needs and characteristics of various animals. It is also expected that someone in this role will be compassionate, coherent and inclusive.

Responsibilities

• Providing excellent customer care
• Completing adoption paperwork
• Providing post-adoption follow-up
• Collecting and maintaining accurate records
• Making lifelong matches between customers and our pets
• Providing information about the Humane Society of Charlotte’s policies and procedures and the animals in the shelters’ care through phone, email or in-person interactions

Qualifications

• Required: Weekend availability
• Preferred: six months to one-year animal related experience and/or training
• Knowledge of veterinary practices or experience as a veterinary assistant is beneficial
• Strong interpersonal skills to effectively communicate with potential adopters and team members
• Ability to work well under pressure while maintaining a compassionate demeanor towards both animals and people
• A commitment to promoting animal welfare and responsible pet ownership
• Must be comfortable interacting with dogs and cats and have the ability to walk large dogs and lift up to 50lbs.
• Computer literate in a Windows environment; Microsoft 365 Applications
• Must have a reliable mode of transportation

Benefits

• Medical Insurance for as low as $20/month
• 100% Company Covered Short Term Disability & Life/AD&D Insurance
• Dental & Vision Insurance
• Medical & Dependent Care FSA
• 401(k) with Discretionary 4%-6% Match
• Employee Assistance Program that Includes Free Mental Health Care, Legal & Financial Help
• Professional Development Assistance & Opportunities for Growth
• Student Loan Assistance (PSLF)
• PTO starting at 3 weeks
• Paid Holidays as well as Birthday PTO and 2 Additional Floating Holidays
• Paid Parental Leave
• Daycare Center Discounts
• Paid Sabbatical Leave
• Paid Bereavement Leave
• Paid Pet Bereavement Leave
• Referral Bonus
• Organization Program Discounts
• Pet Discounts Including: Medical/Wellness Care including Flea/Tick and Heartworm Preventative, Dog Training, Pet Adoption & Retail Center, Pet Insurance with MetLife, Pet Food through Hill’s VIP, Royal Canin, & Purina

Schedule

Full-time 40 hour role, 4 days per week: Tuesday - Wednesday & Saturday - Sunday. Weekend availability is required.