Personnel Employment Assistant III

About the role

The Personnel Assistant III (Lead Identity Credentialing Specialist) serves as the senior technical and operational resource for identity credentialing and administrative support services. This position performs advanced credentialing functions while providing day-to-day leadership, training, quality assurance, and operational guidance to assigned staff.

Responsibilities

• Available to support operations Monday-Friday, 0730 – 4pm local time.
• Perform all duties associated with the Identity Credentialing Specialist position.
• Serve as the lead employee for assigned operations by providing day-to-day guidance and technical assistance to team members.
• Cook up workflow and prioritize daily assignments to ensure timely and accurate customer service.
• Aid management in planning and coordinating daily operations to meet workload requirements and performance objectives.
• Train, mentor, and provide on-the-job instruction to newly assigned employees.
• Review completed work for quality, accuracy, and compliance with established procedures.
• Monitor operational performance and recommend process improvements to increase efficiency and service quality.
• Aid in resolving complex customer inquiries and administrative issues.
• Ensure proper accountability and safeguarding of controlled materials, equipment, and sensitive information.
• Maintain accurate operational records and assist in preparing reports or documentation as required.
• Promote compliance with organizational policies, security requirements, and privacy standards.
• Foster a professional, collaborative, and customer-focused work environment.
• Aid management with implementing new procedures, process improvements, and operational initiatives.
• Support continuity of operations by coordinating work assignments during staffing shortages, peak workloads, or employee absences.
• Perform other duties as assigned.

Qualifications

• U.S. Citizenship.
• Pass and maintain a NACI (Tier 1) to obtain access to U.S. Government facilities and systems.
• High school diploma or equivalent.
• Minimum three (3) years of progressively responsible experience in customer service, administrative support, records management, identity credentialing, human resources, office administration, or a related field.
• Demonstrated experience leading, training, mentoring, or coordinating the work of others.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Ability to prioritize multiple assignments while maintaining accuracy and attention to detail.
• Ability to work independently with minimal supervision while effectively leading day-to-day operations.
• Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities.

Additional Desired Qualifications

• Active NACI.
• Experience supervising or serving as a Team Lead in a customer service or administrative environment.
• Experience working with electronic identity management, records management, or secure credential systems.
• Experience developing or delivering employee training.
• Experience performing quality assurance reviews or operational compliance assessments.
• Experience supporting high-volume customer service operations.