Personnel Assistant II

About the role

ServiceSource is a nonprofit agency within the AbilityOne program, hiring persons with significant disabilities. This position involves processing complex personnel actions and performing tasks beyond routine clerical duties.

Responsibilities

• Conduct briefings on basic military HR topics
• Access and review documents for completeness and accuracy
• Identify and resolve discrepancies
• Provide timely and courteous customer service
• Handle routine customer inquiries via phone, email, and in person
• Coordinate with supported unit administrative personnel
• Conduct Soldier interviews
• Process personnel actions
• Initiate and process automated checklists
• Access and use standard automated systems such as IPPS-A, INPROC/OUTPROC, TRANSPROC, ATRRS
• Update emergency casualty documents and personnel records
• Scan and upload document images for electronic filing
• Perform RAPIDS/DEERS administration and military ID card issuance
• Support military personnel work centers including Confidential Personnel Records, Information Systems and Automation Support, In & Out Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions, Promotion Processing, Reassignment Processing, Trainee/Student Personnel Actions, Casualty and Line of Duty Management, Strength Management, Career Management, Records Management, Member Profile Management, Administrative Services, Transition Processing, Retirement Services
• Follow detailed procedures in performing tasks in a sequential manner
• Cross-train in all other areas under the contract to support staffing shortages or special projects

Qualifications

• High school diploma or GED
• 1-2 years of experience in Military Human Resources services and Office Administration preferred
• Pass and obtain a government DOD personnel security clearance required
• Proficiency and knowledge across a variety of military human resources (HR) functional areas preferred
• Basic knowledge and experience with protecting PII and PHI
• Knowledge of military related abbreviations and acronyms
• Knowledge of HQDA governing directives, military HR personnel policies, and installation-level operating procedures
• Effective customer service skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities
• Experience with Human Resources Information Systems (HRIS)
• Knowledge of IPPS-A, iPERMS, and/or DEERS is a plus
• Basic knowledge of MS Office (Word, Excel, PowerPoint)
• Customer service oriented
• Effective organizational skills, administration, attention to detail and communication skills both verbal and written

Benefits

ServiceSource offers a comprehensive benefit program which includes:

• Health coverage for you and your family through Medical, Dental, and Vision plans
• Financial protection with 100% company-paid Disability, Life, Accidental Death & Dismemberment insurance
• A 403(b)-Retirement plan in which the company matches dollar-for-dollar on a generous percentage matching up to 3% of your contribution
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
• An Employee Assistance Program, Wellness Program, and Tuition Assistance
• A generous paid time-off program in which the benefits increase based on your tenure with the company

What We Offer

ServiceSource offers a competitive salary and a flexible schedule. We also provide:

• Flexible scheduling options
• Professional development opportunities
• Opportunities for career advancement