Personalization Operations Analyst

About Us

vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year-over-year growth and now operates over 100 retail locations including an outlet division, a successful e-commerce business, a domestic distribution center, and expanding corporate headquarters. vineyard vines is also carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US. At vineyard vines, we pride ourselves on Shep & Ian’s philosophy that “every day should feel this good” and “if you’re doing what you love, you’ll be successful.”

Overview

Reporting to the Personalization Operations Manager, the Personalization Operations Coordinator will expand revenue by driving programs and pursuing new business opportunities. This role focuses on comprehensive order book management, root cause identification, strategic solution guidance, cross-functional collaboration, and enthusiastic customer service to maximize monthly sales output, mitigate operational fallout, and provide an unrivaled customer experience.

Responsibilities

• Manage the Personalization Order Book with a focus on maximizing monthly sales output
• Support the Sales team in day-to-day task execution including order entry, order maintenance, returns processing, and customer service-related inquiries
• Manage BlueCherry data requirements as they relate to Personalization order processing
• Maintain production specifications within the logo management system
• Administer product setup within your focus business segment, including accurate cost maintenance
• Assess physical sew outs and confirm customer expectations are met before approving for production
• Communicate production specifications with domestic contractors and ensure quality execution
• Maintain subject matter expertise of the end-to-end Personalization process
• Ensure cross-functional handoffs are coordinated and executed properly
• Answer system-related inquiries and develop reporting based on system and process comprehension
• Identify and investigate root cause of system and process-related issues and help guide scalable, strategic solution implementation
• Bring a positive, proactive, and enthusiastic mindset to the team

Requirements

• Knowledge in the retail industry; experience in Personalization and/or Wholesale is preferred
• Working proficiency in Order Management, Warehouse Management, Enterprise Resource Planning, or Product Lifecycle Management systems is preferred but not necessary
• Working proficiency in MS Office: Excel is mandatory
• Thrives in a fast-paced environment
• Excellent customer service and follow-through
• Ability to plan, manage time, and make decisions in a fast-paced environment
• Strong verbal and written communication skills
• Team-focused, confident, and professional
• Accuracy and attention to detail
• Passion for the vineyard vines brand

Benefits

• Fun-spirited, entrepreneurial culture filled with truly “good” people
• Flexible working hours and work-from-home days to accommodate your personal life
• Generous employee discount to rep the vineyard vines lifestyle
• Competitive salary package, 401-K, commuter benefits, and paid family leave
• Health savings, flexible spending accounts, life & disability insurance
• Onsite gym as well as health & financial wellness programs
• 2 summer Fridays off in addition to a competitive vacation policy & holiday calendar