Personal Trainer
About the role
The Personal Trainer is a member of Cowboys Fit team and plays a key role in the company’s overall success by servicing clients and fitness programming, which includes personal training, group training, recovery, supplement sales, member integration and support. In addition to the primary roles and responsibilities described within, each team member embraces and follows the guidelines outlined and plays a vital role in the success of the fitness department, club, and company. The Fitness Team must always represent the company while they are in the clubs and must maintain a professional manner in dealing with fellow staff, members, and guests. Members of the Fitness Team are encouraged to communicate ideas on best practices to their leaders as well as colleagues in other departments.
Responsibilities
- Create a customer service focused environment and ensure superior customer service through leading by example
- Work with the sales team to integrate members into the club in a timely manner
- Sincerely acknowledge members/guests and be professional in your personal presentation
- Remain well trained and knowledgeable about the company, our services, promotions, and business practices in order to provide members and guests with consistent and accurate information while meeting their specific needs
- Committed to listening to members and guest in order to understand their needs and exceed their expectations
- Execute member communication initiatives that increase member retention, satisfaction and participation in revenue producing services
- Minimum of 50 sessions, $1500 in training sales, and $150 in supplements per month
- Achieve financial performance results through the generation of ancillary service revenues and member retention
- Be proficient in appropriate club software systems (ABC, Outlook, MyZone,