Personal Shopper Team Leader

Job Summary

Leads and coordinates the assembly of customer orders received online. Provides leadership of department personnel; remains current in product selection and quality standards; as well as promotes customer service.

Essential Duties And Responsibilities

• Oversees the preparation of orders received online by ensuring products are accurately selected from shelves and organized for order pick-up.
• Provides friendly and customer service-oriented attitude by answering phone calls, greeting customers, answering questions, and responding to customer complaints.
• Remains current on product knowledge and food safety standards to ensure quality and freshness of orders.
• Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’s arrival.
• Sets accurate checkout totals for customers by properly weighing, keying, and scanning items.
• Maintains relevant job documentation related to Curbside operating procedures.
• Gives feedback to store management regarding department and partner performance.
• Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.
• Organizes, bags, and loads orders into customer vehicle.
• Accesses or memorizes product codes and remains familiar with ad and special items.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc.
• Takes precaution when handling objects to avoid damage to products, property, etc.
• Maintains safe and sanitary working and shopping environment.
• Cleans workspace and cash wrap; and spot cleans spills and breakages.
• Uses suggestive selling initiatives to promote product sales.
• Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards.

Knowledge, Skills And Abilities

• Intermediate knowledge of curbside department operations.
• Intermediate knowledge of cash register.
• Intermediate knowledge of food quality standards.
• Intermediate knowledge of temperature and refrigeration standards for selected products.
• Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook.
• Basic mathematical and counting skills.
• Ability to determine ideal ripeness in produce.
• Ability to communicate effectively in written and verbal form with customers and partners.
• Ability to remain courteous with customers at all times.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high level of accuracy.
• Ability to safely operate and maintain department equipment.
• Ability to safely operate a bailer.
• Ability to use non-precision and precision hand tools.
• Ability to work well with fellow partners and promote a team environment.
• Ability to learn new technology systems, methods and processes.
• Ability to work flexible schedules including nights, weekends and holidays.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to use hands for reaching, touching or handling.
• Continuously required to use fine finger movements (ex. sorting and typing).
• Frequently required to stand or walk.
• Frequently required to talk and hear.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Frequently required to bend, kneel or squat.
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.

Education, Experience And Qualifications

• High School Diploma or GED required and one or more years of related experience or an equivalent combination of education and experience required.
• Minimum of 18 years of age required; 21 years of age required in Louisiana.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• TABC/LACT/AATC certification required where applicable.

Work Context And Environment

• Work is generally performed in a retail store.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.