Personal Shopper Lead - Sam's

Position Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques, and ensuring member complaints and issues are resolved according to company guidelines.

Responsibilities

• Supports the Sams Club ecommerce plan by overseeing operations of the ecommerce programs, auditing online customer feedback, working to resolve customer complaints, and identifying trends.
• Maintains safety of facility by conducting safety sweeps, following procedures for forklift spotting and handling, and disposing of hazardous materials.
• Supports the Sams Club Pickup plan by updating Club operations with key performance indicators, auditing customer orders, ensuring they are fulfilled correctly, maintaining equipment availability, and evaluating CPU performance.
• Trains and provides resources to meet store associate needs, evaluates performance and processes, and determines their impact on the total Club.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners.
• Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink merchandise.
• Oversees the picking and staging of club pick up orders throughout the day and ensures products are selected and staged according to company policy and procedures.
• Supports projects to improve CPU efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading, executing process improvement projects, evaluating the execution of program plans and projects, identifying any gaps, and implementing solutions to improve process productivity and quality.
• Communicates with others to ensure Sams Club Pickup is properly staffed.
• Provides member service by acknowledging the member, identifying member needs, providing guidance and support, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.
• Ensures compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.

Qualifications

• Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.

Skills

• Effective communication and interpersonal skills.
• Ability to train and mentor associates.
• Strong organizational and problem-solving skills.
• Knowledge of company policies and procedures.
• Ability to work independently and as part of a team.

Benefits

• Competitive pay as well as performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Lifetime learning benefits through Live Better U, a company-paid education benefit program.

Pay

The hourly wage range for this position is $22.00 to $30.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Schedule

Not specified.