Personal Shopper

About the role

Prepares online customer orders by selecting quality products with speed and accuracy. Provides excellent customer service and remains current on product selection and standards.

Responsibilities

• Prepares orders received online by accurately selecting product from shelves and organizing for order pick-up in a timely manner.
• Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.
• Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items.
• Remains current on product knowledge and food safety standards to ensure quality and freshness of orders.
• Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’s arrival.
• Organizes, bags, and loads orders into customer vehicle.
• Maintains friendly and customer-service-oriented attitude by assisting customers with online orders, answering questions, responding to complaints, and providing substitution options.
• Accesses or memorizes product codes and remains familiar with ad and special items.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc.
• Takes precaution when handling objects to avoid damage to products, property, etc.
• Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spot cleans spills and breakages.
• Uses suggestive selling initiatives to promote product sales.

Requirements

• Six or more months of related experience or an equivalent combination of education and experience required.
• Minimum of 16 years of age required; 21 years of age required in Louisiana.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• TABC/LACT/AATC certification required where applicable.

Skills

• Basic knowledge of cash register.
• Basic mathematical and counting skills.
• Basic knowledge of food quality standards.
• Basic knowledge of temperature and refrigeration standards for selected products.
• Ability to determine ideal ripeness in produce.
• Ability to communicate effectively in written and verbal form with customers and partners.
• Ability to remain courteous with customers at all times.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high level of accuracy.
• Ability to learn new technology systems, methods and processes.
• Ability to work flexible schedules including nights, weekends and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Benefits

• Comprehensive medical, vision, dental, and prescription coverage.
• Paid time off to relax, recharge, and enjoy life.
• 401(k) plan to help you build a solid future that the Company contributes to.
• Exclusive employee discounts on the things you need most.
• Scholarships and educational support to fuel your growth.
• Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.