Personal Shopper

Job Overview

The Personal Shopper is a highly engaged seller who maximizes sales and builds long-term, high-value relationships with Bloomingdale’s most valuable clients. This role is a key store resource and leader for fashion education and selling techniques, providing the highest level of service to clients.

Essential Functions

• Consistently provides a high-touch, personal experience; strong and consistent follow-up to ensure satisfaction and offer additional service.
• Serves all shopping needs: personal wardrobe, family wardrobe, home needs, cosmetics and gifts.
• Anticipates needs and proactively reaches out to remind clients of occasions and holidays, and to suggest gifts.
• Highly knowledgeable about alterations and fit; leverages the alterations service to drive sales.
• Teaches clients how to edit, refine, and style their wardrobes, both in the store and through in-home appointments.
• Manages time and productivity; utilizes available technology to maximize efficiency.
• Uses the Bloomingdale’s app to share product likes with clients; utilizes “wish list” feature.
• Stays aware of relevant fashion trends and pop culture through social media; encourages user-generated content.
• Provides clients with premium access to products; utilizes all tools to secure product for the customer.
• Proactively seeks out product knowledge and sells luxury products confidently.
• Hosts fashion presentations and private events in their own store each season; trade areas able to leverage Shopper to host events in local stores.
• Merchandise Personal Styling offices, demonstrating expert mixing of product.
• Develops a luxury client interested in attending unique events.
• Buys into the relationship based on trust with each client.
• Has strong ties to the community, particularly with local charities; establishes Bloomingdale’s as a strong supporter in the community that gives back while creating business opportunities.
• Aids the General Manager in acquiring new high-value clients through networking.
• Serves as the store fashion leader, sharing trends and selling initiatives as a leader in the store.
• Cultivates trusting relationships with product designers and buyers to secure limited availability product only available through Personal Shopping, especially luxury opportunities.
• Cares about the overall service standard in the building, stops to assist or address clients’ needs throughout the store.
• Regular, dependable attendance & punctuality.

Competencies

• High School Diploma or equivalent required.
• 3-5 years related experience.
• Excellent written and verbal communication skills.
• Ability to read, write, and interpret documents.
• Basic math skills such as addition, subtraction, multiplication, and division.
• Strong analytical and problem-solving skills.
• Must be able to work independently with minimal supervision.
• Able to react and adapt well to changing priorities.
• Leadership: Set clear expectations for leadership behavior and accountability for results.
• Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays.

Physical Requirements

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Frequent lifting/moving up to 25 lbs.

Benefits

• 401k
• Medical/vision/dental/life/disability insurance options
• PTO accruals
• Holidays

Additional Information

This position may be eligible for performance-based incentives/bonuses. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.