Personal Lines Underwriting Associate

About Us

Umialik Insurance Company, a member of the Western National Insurance Group, is a private mutual insurance company with over 125 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. We deliver a friendly and helpful interaction to create a better experience for everyone involved.

Responsibilities

• Assists underwriters in the daily underwriting and processing of new business and endorsements.
• Uses established practices, processes, and procedures to write new business policies within given authority level based on underwriting guidelines.
• Reviews new business application documents and gathers additional information as needed to accurately underwrite policies.
• Evaluates policies within established authority level and provides recommended solutions when outside of authority level.
• Builds and maintains strong agency relationships.
• Communicates frequently via phone and email with internal personal lines team members, other Western National departments, and external parties.
• Makes decisions and recommendations for varied situations while applying judgment to evaluate relevant information, policies, and procedures.
• Develops work independently, but regularly asks for direction and prioritization, and helps improve processes.
• Identifies opportunities to improve processes through critical thinking.
• Consistently acts according to customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing expectations, using proper communication channels, and taking ownership to resolve issues.
• Builds strong relationships through regular communication with agents, underwriters, and employees across the organization.

Requirements

• Ability to problem solve and effectively communicate.
• Ability to handle multiple tasks simultaneously while maintaining strong attention to detail.
• Ability to follow established processes and procedures.
• Excellent time management skills.
• Effective oral and written communications skills.
• Intermediate experience with Word or Excel is required.

Qualifications

• Bachelor’s degree in insurance or related field is preferred; experience in lieu of degree is acceptable.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Knowledge of insurance, including agency services, operations, underwriting, and underwriting support.

Pay

The full hiring range for this role is $24.41 - $32.22 per hour. The base pay offered may vary depending on job-related knowledge, skills, credentials, and experience, as well as other factors such as the scope and location of the role.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, and disability insurance.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 401(k) Plan with 100% matching on the first 6% of contributions.
• Wellbeing Program, including onsite fitness studio.
• Paid Time Off – including holiday, vacation, and volunteer time.
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education).
• Paid parental leave.
• Bonus opportunities.

Schedule

This is a hybrid/in-office position and is not available as a fully remote role. Western National provides a flexible work environment, including a variety of hybrid work arrangements designed to balance individual, job, department, and company needs.