Personal Lines Senior Account Manager

About Acrisure

Acrisure is a global fintech leader empowering millions of ambitious businesses and individuals with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. With revenue growth from $38 million to nearly $5 billion in twelve years, Acrisure employs over 19,000 colleagues in more than 20 countries. Built on an entrepreneurial spirit, Acrisure prioritizes leadership, accountability, and collaboration.

About the Role

The Senior Account Manager serves as a strategic, experienced client service leader and is the primary point of contact for complex, high net worth accounts. This role oversees service delivery, mentors team members, manages sophisticated client needs, and partners closely with Producers and Account Executives to drive retention, growth, and client satisfaction. It requires deep subject-matter expertise, sound judgment, and the ability to lead through influence.

Responsibilities

• Serves as the primary day-to-day contact for assigned clients, focusing on complex accounts and higher-level client needs.
• Leads overall client service delivery, including coordination, prioritization, and quality control across the service team.
• Mentors, coaches, and provides guidance to Account Managers and Account Associates; supports their development and escalates issues as needed.
• Partners closely with Producers and Account Executives on client strategy, renewals, and service commitments.
• Oversees new business and renewal processes, including managing timelines, deliverables, and stakeholder communication.
• Develops and executes renewal and placement strategies in collaboration with Producers and service teams.
• Reviews and negotiates coverage, pricing, and terms with carriers and underwriters for complex placements.
• Ensures service standards are met or exceeded; identifies trends and drives continuous improvement initiatives.
• Acts as a trusted advisor to clients by proactively identifying risks, coverage gaps, and opportunities to strengthen insurance programs.
• Ensures all client files are accurately documented to minimize E&O exposure and enable timely response to client requests.
• Accountable for client outcomes including retention, account rounding, referrals, and smooth, uneventful renewals.

Requirements

• Active Property & Casualty insurance license for the state in which the agency operates.
• Advanced knowledge of insurance products, carrier markets, and client service best practices.
• Strong proficiency in electronic systems and agency management platforms; advanced Microsoft Office skills (Word, Excel, PowerPoint).
• Demonstrated ability to lead, mentor, and influence others without direct authority.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Commitment to pursuing or maintaining professional insurance designations.

Qualifications

• High school diploma required; college degree preferred.
• Bachelor’s degree in Business or a related field, or equivalent relevant experience.
• Minimum of 7–10 years of experience in the insurance industry or a closely related field.
• Prior experience managing complex, high net worth accounts and supporting producers or sales teams.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits

• Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure has pledged more than $22 million through partnerships with Corewell Health Helen DeVos Children’s Hospital, UPMC Children’s Hospital, and Blythedale Children’s Hospital to make a lasting impact on the communities it serves.