Personal Lines Insurance Account Manager - Ruidoso, NM

About the Role

NavSav is a rapidly growing independent insurance agency with over 75 locations across the United States and access to more than 150 carriers, enabling higher client retention and satisfaction. We are seeking a passionate, hard‑working, and experienced Personal Lines Account Manager to support client services and retention at one of our local offices. The role is hyper‑focused on growth and retention, requiring high energy and motivation to meet goals while delivering best‑in‑class customer service and helping clients prepare for the unexpected.

Key Responsibilities

• Establish and develop exceptional customer relationships.
• Provide prompt, accurate, and friendly customer service.
• Discuss client coverage needs, gaps, billing concerns, policy changes, etc., and process any needed policy changes.
• Provide policy reviews as appropriate and remarket policy renewals as needed for clients.
• Contribute to individual goals and agency success by following set retention processes.

Requirements

• Property and Casualty license.
• Pass background check.
• Customer service experience.

Skills

• Strong verbal and written communication skills.
• Good operational computing/typing speed (45+ WPM) with proficiency in Microsoft Office suites and internet browsers.
• Confident self‑starter who works well independently.
• Strong problem‑solving capabilities.
• Ability to multi‑task.

Benefits

• Medical insurance.
• Retirement plan with up to 4% match.
• Commission eligibility when rounding out and cross‑selling accounts.
• Paid holidays.
• Paid vacation.
• Vision insurance.
• Supplemental insurance.
• Dental insurance.