Personal Lines Insurance Account Manager - Grand Rapids, MI

About the role

We are hyper-focused on growth and retention. We believe retaining loyal clients is just as important as bringing in new ones. We need a committed Personal Lines Account Manager to bring high energy and motivation to meet goals and initiatives. The ideal candidate will be enthusiastic about providing best-in-class customer service while helping clients prepare for the unexpected.

Responsibilities

• Establish and develop exceptional customer relationships
• Provide prompt, accurate, and friendly customer service
• Discuss client coverage needs, gaps, billing concerns, policy changes, etc., and process any needed policy changes
• Conduct policy reviews as appropriate and remarket policy renewals as needed for clients
• Contribute to individual goals and agency success by following our set retention processes

Qualifications

• Property and Casualty license
• Pass background check
• Customer service experience

Skills

• Strong verbal and written communication skills
• Good operational computing/typing 45+ WPM (Microsoft Office Suites, Internet Browsers)
• Confident self-starter who works well independently
• Strong problem-solving capabilities
• Ability to multi-task

Benefits

• Medical Insurance
• Retirement with up to 4% match
• Paid holidays
• Paid vacation
• Vision Insurance
• Supplemental Insurance
• Dental Insurance